Strategic Account Specialist
Access Dubuque, Dubuque, IA, United States
Strategic Account Specialist
Flexsteel Industries, Inc
1 Positions
ID: STRAT001219
Posted On 11/13/2024
Job Overview
POSITION OVERVIEW:
The Strategic Account Specialist is a solutions-oriented professional with exceptional customer focus. As the primary Flexsteel Headquarters contact for a portfolio of accounts, this role works closely with Flexsteel Sales Representatives and key contacts at large Home Furnishings Retailers to support profitable growth strategies. The Strategic Account Specialist is critical in delivering a customer experience that provides Flexsteel with a competitive advantage in the industry.
DUTIES AND RESPONSIBILITIES:
Execute processes to ensure that customer purchase orders are entered timely and accurately
Work with operations to ensure that customer lead time commitments are consistently met
Monitor and support successful execution of sold, stocking, and direct container program orders
Work with Flexsteel Sales and other stakeholders to support new Retailer onboarding
Partner with Flexsteel Sales Reps & Sales Leaders to drive sales strategies and promotions
Respond to inbound calls and emails from Strategic Accounts and other customers as needed
Identify and implement process improvements to enhance the customer experience
Escalate appropriately within Flexsteel leadership to bring sensitive scenarios to resolution
Performs other duties as assigned
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree preferred, Associate degree or equivalent required
Experience in Customer Service, Supply Chain, or relevant role with intense customer focus
Proficient use of Microsoft Outlook, Word, PowerPoint, and Excel
Ability to work cross-functionally to develop creative, effective solutions
Primary Contact
104266
Stacy Kammes
VP-Human Resources, Administration
563-585-8209
Phone
Phone
Phone
Fax
skammes@flexsteel.com
True
False
False
Job Details
Categories
Customer Service
Manufacturing
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1028
Job REQ #
STRAT001219
# Positions
1
Start Date
20241113
End Date
20241223
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Flexsteel Industries, Inc
About the Company
Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living.
For more information, visit http://www.Flexsteel.com