Logistics Operator

Position Information Job Title: Logistics Operator (Freight Forwarding operation/CS)
Contract Period: 1yr.
Bill rate: Staff: $30~$37/hr, Sr.staff $38/hr.~ (or fair market rate)
Work Address: 12631 Imperial Hwy. STE F-216, Santa Fe Springs, CA 90670
Work Hours: 9:00~18:00
Posting #: 4000076381 _ Logistics Operator @ Santa Fe Springs, CA

JD Details Job Function/Description:
• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
• Provide customers with updates on the status of their shipments.
• Monitor shipments to ensure they are delivered on time and in compliance with regulations.
• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
• Provide customer service, including responding to customer inquiries, and resolving customer complaints.
• Working closely with product/pricing/sales team/overseas branches to respond all rate inquires and provide rate quote accordingly
• Keep records of all transactions of shipments, and maintain customer accounts.
• Develop and implement strategies to optimize operational processes.
• Perform other job-related duties as required.

Qualifications:
• 3+ years of Freight Forwarding operation or import/export logistics relevant experience
• Strong understanding of international transportation / freight forwarding industry
• Bachelor's Degree preferred, High school GED required
• Bilingual skills in Korean & English written and verbal, are preferred.
• bility to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• bility to build trustworthy relationships with vendors/customers, and experience with vendor management
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization