Audit Manager – Bank Fraud Management and Claims Operations

Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Audit Manager, you'll lead and execute complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead Bank Fraud Management, Dispute Operations, and general banking engagements involving fraud as Auditor-In-Charge (AIC). Continuously enhances knowledge of fraud, financial crimes, and related consumer regulations and applies that knowledge to audit assignments. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Serves, and/or partners with audit and subject matter expert(s) to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.What you'll do: Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.  Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.Responsible for executing multiple areas of complex test work during audit activities.  Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).Develops and independently updates risk & control matrix at the engagement level for each engagementDevelops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.Identifies control weaknesses andopportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans.  Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.What you have:Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information TechnologyFour additional years of related experience beyond minimum required may be substituted in lieu of a degree.6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.What sets you apart:Prior experience working in a fraud-related role (e.g., fraud investigations, fraud QA/QC, fraud compliance testing, fraud risk management, fraud internal audit, fraud consulting, etc.) for a large financial institutionFraud-related certification (e.g., CFE, CAMS, CAFS etc.) or undergraduate/advance degree in fraud, investigations, forensic accounting, financial crimes, or related disciplineThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $ 230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.SummaryLocation: San Antonio Home Office I; Phoenix Campus (Main); Charlotte, NC - CENTS; Plano Legacy; Tampa CrosstownType: Full time