Rea & Associates
Service Desk Technician II
Rea & Associates, Independence, Ohio, United States, 44131
Rea & Associates is a growing Top 100 Accounting firm
providing our clients services in
tax, accounting, and business consulting.
We have a 'People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The
Service Desk Technician II
role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work
on-site
in one of our Cleveland office locations.
ResponsibilitiesProvide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectivelyDiagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripheralsInstall, configure, and maintain software applications and operating systems on desktops and laptopsCollaborate with other IT team members to escalate and resolve complex technical issues in a timely mannerDocument all support activities, including resolutions, in the ticketing system and ensure accurate records are maintainedAssist with IT projects, including software upgrades, hardware deployments, and system migrationsStay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledgeKnowledge, Skills, & Abilities
Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platformsStrong knowledge of Microsoft Office Suite, Active Directory, and basic networking conceptsExperience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support toolsExcellent communication skills, both verbal and written, with the ability to convey technical information clearly and conciselyCustomer-focused mindset with a dedication to providing exceptional service and support to internal stakeholdersAbility to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlinesRequirements
Bachelor's degree in Information Technology, Computer Science, or related field preferredMinimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environmentIT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plusFlexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if requiredAbility to travel to offices and remote offices as neededBenefits
Rea & Associates
offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k with 3% contribution)Life Insurance (Basic, Voluntary & AD&D)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & Development'Work From Anywhere' OptionWellness ResourcesFour (4) weeks PTOTwelve (12) paid holidays, of which three (3) are floating holidays
Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
providing our clients services in
tax, accounting, and business consulting.
We have a 'People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The
Service Desk Technician II
role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work
on-site
in one of our Cleveland office locations.
ResponsibilitiesProvide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectivelyDiagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripheralsInstall, configure, and maintain software applications and operating systems on desktops and laptopsCollaborate with other IT team members to escalate and resolve complex technical issues in a timely mannerDocument all support activities, including resolutions, in the ticketing system and ensure accurate records are maintainedAssist with IT projects, including software upgrades, hardware deployments, and system migrationsStay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledgeKnowledge, Skills, & Abilities
Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platformsStrong knowledge of Microsoft Office Suite, Active Directory, and basic networking conceptsExperience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support toolsExcellent communication skills, both verbal and written, with the ability to convey technical information clearly and conciselyCustomer-focused mindset with a dedication to providing exceptional service and support to internal stakeholdersAbility to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlinesRequirements
Bachelor's degree in Information Technology, Computer Science, or related field preferredMinimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environmentIT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plusFlexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if requiredAbility to travel to offices and remote offices as neededBenefits
Rea & Associates
offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k with 3% contribution)Life Insurance (Basic, Voluntary & AD&D)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & Development'Work From Anywhere' OptionWellness ResourcesFour (4) weeks PTOTwelve (12) paid holidays, of which three (3) are floating holidays
Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.