Outreach
IT Support Specialist
Outreach, Seattle, Washington, us, 98127
About The Team
The IT Support team here at Outreach is a growing group and looking to add a newly created position to help us keep up with the growth! We're a collaborative team that likes to have fun, we have each other's backs, we value collaboration, we drive for customer obsession and we believe in a "can do" attitude. If this describes you, please apply and we'd love to meet you!
The Role
Outreach is looking to round out our Core IT Service Desk with a motivated, customer-service focused IT Support Specialist. You are passionate about people, have a bias towards action, and are interested in learning IT service and operations. at a fast-paced technology company. Your mission will be to provide world class IT support and excellent customer service in the resolution of IT support issues.
Location:
This position is located in Seattle and onsite 4 days week and work-from-home Fridays.
Your Daily Adventures Will IncludeRespond to service desk tickets and provide solutions for reported customer problemsTriage and resolve all Tier 1 & 2 support requests and escalate higher-level requests appropriatelyIdentify, troubleshoot, and resolve hardware and software problems; perform problem escalation if requiredMonitor internal ticketing system notifications for proactive response and communicationAssist with service desk projects, complete tasks and ensure they are completed on time and to specificationsTroubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etcPrepare desks for new employees and assist as needed with equipment movesCreate how-to guides and maintain documentationRe-purpose and refurbish equipment for future employee useOur Vision Of You
1-3 years Service Desk Experience, with strong experience in ticket workflow and queue managementExcellent customer service skillsA solid background in troubleshooting & managing macOS and Windows Experience with G-Suite, Zoom, Slack, Office 365Ability to prioritize and address multiple tasks in a dynamic work environmentExcellent written and verbal communication skillsAbility to participate in a schedule that may include after hours and weekend supportExperience using Intune, Meraki, JAMF, Jira and Trello is preferredExperience with inventory asset management & logistics preferredAbility to travel to remote locations to provide support if necessary
The annual base salary range for this role is $60,000-$77,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
#LI-SC1
The IT Support team here at Outreach is a growing group and looking to add a newly created position to help us keep up with the growth! We're a collaborative team that likes to have fun, we have each other's backs, we value collaboration, we drive for customer obsession and we believe in a "can do" attitude. If this describes you, please apply and we'd love to meet you!
The Role
Outreach is looking to round out our Core IT Service Desk with a motivated, customer-service focused IT Support Specialist. You are passionate about people, have a bias towards action, and are interested in learning IT service and operations. at a fast-paced technology company. Your mission will be to provide world class IT support and excellent customer service in the resolution of IT support issues.
Location:
This position is located in Seattle and onsite 4 days week and work-from-home Fridays.
Your Daily Adventures Will IncludeRespond to service desk tickets and provide solutions for reported customer problemsTriage and resolve all Tier 1 & 2 support requests and escalate higher-level requests appropriatelyIdentify, troubleshoot, and resolve hardware and software problems; perform problem escalation if requiredMonitor internal ticketing system notifications for proactive response and communicationAssist with service desk projects, complete tasks and ensure they are completed on time and to specificationsTroubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etcPrepare desks for new employees and assist as needed with equipment movesCreate how-to guides and maintain documentationRe-purpose and refurbish equipment for future employee useOur Vision Of You
1-3 years Service Desk Experience, with strong experience in ticket workflow and queue managementExcellent customer service skillsA solid background in troubleshooting & managing macOS and Windows Experience with G-Suite, Zoom, Slack, Office 365Ability to prioritize and address multiple tasks in a dynamic work environmentExcellent written and verbal communication skillsAbility to participate in a schedule that may include after hours and weekend supportExperience using Intune, Meraki, JAMF, Jira and Trello is preferredExperience with inventory asset management & logistics preferredAbility to travel to remote locations to provide support if necessary
The annual base salary range for this role is $60,000-$77,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
#LI-SC1