IT Support Specialist

Overview We have a Hybrid Work Program where team members work part of your time from a company location, and part of your time from a non-company location. More details will be provided during the interview process. Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Learn more at GCE.org. Position Summary The Information Technology (IT) Support Specialist is an experienced position that will work independently performing technical duties. This position will identify, manage, escalate, and resolve technical issues at Global Connections to Employment contract sites across the country. Responsibilities include installation and configuration of hardware (workstations, printers, scanners, etc.), software, print drivers, utilities, etc., to be utilized on workstations and computer networks; troubleshooting all information technology issues, including software, hardware, and networking (to include connectivity); and monitoring installed systems, identifying problems, and taking corrective action. Role Requirements: Bachelor's degree in IT or related field of study and three (3) years of IT related experience or HS Diploma/GED and seven (7) years' IT related experience. Security CE certification is preferred. Must have experience troubleshooting Windows operating systems, software, hardware and peripherals. Must have experience with Active Directory and Group Policies. Experience with software distribution systems preferred. Experience with VoIP Networking preferred. Must have strong attention to detail and organizational skills. Must have solid computer and clerical skills, to include advanced knowledge of computer hardware and software. Must have strong troubleshooting skills, preferably in a 24/7 environment. Must have ability to follow defined processes and procedures. Must have ability to work independently to carry out special projects. Must be able to pass organization screening requirements, including state or federal background screenings as appropriate. Must possess a valid driver's license in the state they reside, have a satisfactory driving record, and be insurable under corporate policy. Travel by car, rail, and/or air will be required, domestically and potentially internationally. The percentage of time traveling will vary widely based on the circumstances To Apply: Interested applicants please visit our Career Center https://gce.org/work-for-gce/overview/ and complete our on-line applications. Our toll-free number is (866) 236-3981. Our toll-free number is (866) 236-3981. GCE is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19. Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED.