University of Denver
Course Reserves Supervisor
University of Denver, Denver, Colorado, United States, 80285
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.
Position Summary
Reporting to the Access Services Manager, the Course Reserves Supervisor is responsible for coordinating course support services, including but not limited to physical and electronic reserves. This position manages course support services in close collaboration with staff across the University, supervises course reserves library staff, coordinates reserves workflows, and manages the day-to-day setup and usage of the Ex Libris Leganto resource list management software. This position will be instrumental in creating a vision for the future of Course Reserves. Scheduled hours will be Tuesday-Thursday 12pm-8pm and Friday-Saturday 10am-6pm. On occasion the schedule requires flexibility as this position provides coverage for other staff and for changes to operating hours as needed.
Essential Functions
Course Reserves Coordination (50%)
Manages and coordinates incoming course reserve requests. Serves as the primary communicator and collaborator with faculty and course designers to create reading lists for their courses.Monitors and assists with the creation of electronic and physical reserves.Creates internal workflows and documentation for Course Reserves unit staff members. Creates and disseminates training materials and partakes in one-on-one meetings to assist faculty and course designers in building and using their Leganto reading lists.Works with Access Services Manager and the Reference department's liaison librarians to explore approaches to communicating Course Reserves services and policies to faculty and course designers to ensure an effective, high-quality, and sustainable service model.Actively seeks out opportunities to increase use of Leganto and other relevant services across the University.Assists Course Reserves technicians with the set-up and maintenance of book displays.Manages copyright on reserve items in Ex Libris Alma. Accepts or declines permissions and fees to avoid unwanted charges.
Tracks reserves usage and prepares statistical reports. Management Responsibility for Course Reserves Software and Procedures (10%)
Serves as University Libraries coordinator for Ex Libris Leganto and Alma's course reserves modules. Seeks learning opportunities and ideas on ways to enhance the use of Leganto for University of Denver stakeholders. Trains Course Reserves and Access Services staff on use of Leganto.
Ensures Course Reserves integration with course platforms Canvas and 2U.
Stays abreast with all issues involving Course Reserves, including software, online course platforms, policy, process, trends, and best practices. Staff Management (20%)
Supervises one full-time library technician and one part-time library technician in the Course Reserves unit. May coach non-appointed staff on Course Reserves procedures.
Hires, trains, supervises, and evaluates the Course Reserves unit. Responsible for delegating activities related to staffing this unit, such as training and workflows. Liaisons with the Dean s Office and other divisions for Human Resources issue. Promote a positive and effective working environment
Approves Course Reserves unit staff timecards and time off requests in coordination with the Access Services Manager. Lending Desk On-Call (20%)
Works on-call at the Lending Desk assisting and coaching student employees on Lending Desk activities utilizing the Alma ILS to circulate library materials, collect fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and electronic resources, and refer patrons to the appropriate department within the library or DU campus as needed.
Handles patron questions and concerns, communicates and handles service problems politely and efficiently, follows procedure to solve patron problems, maintains pleasant and professional image.
Assists with coverage during extended hours during the University's finals period. Occasionally opens the library on Saturdays at 8:30am. Other Functions:
Other duties as assigned.
Assists with cross training within Access Services department. Supervisory Duties:
Supervises 2 appointed staff-FTE 3532 and PTE 927-and potentially non-appointed hourly or work study student employees. Knowledge, Skills, and Abilities
Ability to work collaboratively and cooperatively in a team-based organization
Ability to follow established procedures and to perform work requiring considerable attention to detail
Position Summary
Reporting to the Access Services Manager, the Course Reserves Supervisor is responsible for coordinating course support services, including but not limited to physical and electronic reserves. This position manages course support services in close collaboration with staff across the University, supervises course reserves library staff, coordinates reserves workflows, and manages the day-to-day setup and usage of the Ex Libris Leganto resource list management software. This position will be instrumental in creating a vision for the future of Course Reserves. Scheduled hours will be Tuesday-Thursday 12pm-8pm and Friday-Saturday 10am-6pm. On occasion the schedule requires flexibility as this position provides coverage for other staff and for changes to operating hours as needed.
Essential Functions
Course Reserves Coordination (50%)
Manages and coordinates incoming course reserve requests. Serves as the primary communicator and collaborator with faculty and course designers to create reading lists for their courses.Monitors and assists with the creation of electronic and physical reserves.Creates internal workflows and documentation for Course Reserves unit staff members. Creates and disseminates training materials and partakes in one-on-one meetings to assist faculty and course designers in building and using their Leganto reading lists.Works with Access Services Manager and the Reference department's liaison librarians to explore approaches to communicating Course Reserves services and policies to faculty and course designers to ensure an effective, high-quality, and sustainable service model.Actively seeks out opportunities to increase use of Leganto and other relevant services across the University.Assists Course Reserves technicians with the set-up and maintenance of book displays.Manages copyright on reserve items in Ex Libris Alma. Accepts or declines permissions and fees to avoid unwanted charges.
Tracks reserves usage and prepares statistical reports. Management Responsibility for Course Reserves Software and Procedures (10%)
Serves as University Libraries coordinator for Ex Libris Leganto and Alma's course reserves modules. Seeks learning opportunities and ideas on ways to enhance the use of Leganto for University of Denver stakeholders. Trains Course Reserves and Access Services staff on use of Leganto.
Ensures Course Reserves integration with course platforms Canvas and 2U.
Stays abreast with all issues involving Course Reserves, including software, online course platforms, policy, process, trends, and best practices. Staff Management (20%)
Supervises one full-time library technician and one part-time library technician in the Course Reserves unit. May coach non-appointed staff on Course Reserves procedures.
Hires, trains, supervises, and evaluates the Course Reserves unit. Responsible for delegating activities related to staffing this unit, such as training and workflows. Liaisons with the Dean s Office and other divisions for Human Resources issue. Promote a positive and effective working environment
Approves Course Reserves unit staff timecards and time off requests in coordination with the Access Services Manager. Lending Desk On-Call (20%)
Works on-call at the Lending Desk assisting and coaching student employees on Lending Desk activities utilizing the Alma ILS to circulate library materials, collect fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and electronic resources, and refer patrons to the appropriate department within the library or DU campus as needed.
Handles patron questions and concerns, communicates and handles service problems politely and efficiently, follows procedure to solve patron problems, maintains pleasant and professional image.
Assists with coverage during extended hours during the University's finals period. Occasionally opens the library on Saturdays at 8:30am. Other Functions:
Other duties as assigned.
Assists with cross training within Access Services department. Supervisory Duties:
Supervises 2 appointed staff-FTE 3532 and PTE 927-and potentially non-appointed hourly or work study student employees. Knowledge, Skills, and Abilities
Ability to work collaboratively and cooperatively in a team-based organization
Ability to follow established procedures and to perform work requiring considerable attention to detail