IT Operations Specialist II

Description and Requirements Here's the impact you'll make and what we'll accomplish together The IT Operations Specialist II is a critical role responsible for providing exceptional end-user support and managing a wide range of IT incidents. This role requires a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service. Responsibilities End-User Support: Provide comprehensive support for desktop, mobile, network, and software issues. Incident Management: Efficiently manage and resolve IT incidents, ensuring timely resolution and minimal disruption. Hardware and Software Management: Provision, configure, and maintain hardware and software assets. Network and Security: Troubleshoot network connectivity issues and implement security measures. Inventory Management: Maintain accurate records of IT assets. Client Collaboration: Work closely with clients to understand their needs and provide tailored solutions. Process Improvement: Identify opportunities to improve support processes and workflows. Knowledge Sharing: Contribute to a knowledge base and share expertise with team members. Qualifications and Skills 1-3 years of experience in technical support, with a focus on desktop and mobile devices. Strong understanding of Windows 10, Microsoft Office, and Office 365. Proficiency in troubleshooting network connectivity and printer issues. Experience with computer imaging and software deployment. Familiarity with modern endpoint detection and response tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. A and/or Network certifications (preferred). Desired Qualities A customer-centric approach, prioritizing user satisfaction. A proactive attitude and a commitment to continuous learning. A strong work ethic and the ability to manage multiple tasks effectively. A collaborative mindset and a willingness to share knowledge. A passion for technology and a desire to stay up-to-date with industry trends. Additional Job Description IT Operations Specialist II sought to provide exceptional end-user support and manage IT incidents, leveraging desktop, mobile, network, and security expertise. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.