MLGW
Computer Software Specialist 4
MLGW, Memphis, Tennessee, us, 37544
MLGW is the nation's largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.
MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.
MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.
The essential responsibilities of the Computer Software Specialist 4 will report to the Supervisor/ Manager. The essential job responsibilities include apply advanced level principles/ concepts in the analysis of information system requirements to determine software that will provide system capabilities required, extremely accountable for end results. Investigate most highly complex/ diversified requests for information system studies, determine their merit and recommend acceptance, rejection, or an alternate solution.
Qualification Requirements:To perform the Computer Software Specialist 4 role, you must: -Bachelor's degree in Computer Science, Engineering, Math, Information Systems or Business with a concentration in Information Technology or Bachelor's degree with a minimum of 12 hours college accredited programming in computer-related courses plus six (6) years of Division experience in database, computer hardware/ software, mainframe, networking, programming, or systems analysis skills depending on departmental need. Must meet proficiency requirements. -Must have a 3 rating for two (2) consecutive years as a Computer Software Specialist 3 or a 4 rating in last year as Computer Software Specialist 3. External candidates must have at least seven (7) years of equivalent experience and meet proficiency requirements.) -Must have a minimum of two (2) years' experience and be proficiency in one of the following major Data Base Management Operating utilities/ Screen Generators/ programming and/ or Data Communication Systems depending on expertise required. -Systems Programming: MQ-Series, VTAM, TCP/IP, SMP/E, TLMS, JCL Top Secret, Unix, Z/OS, LINUX, Appworx or Apache Server. System Engineer Administrator: Windows Server, Novell Netware, Storage Area Networks, Server Virtualization, Linux, Enterprise Backup Systems or Directory Services. Network Infrastructure (firewalls, routers, switches, gateways, etc.), Wireless Networking, Network Protocols, LAN/WAN Connectivity, Cisco Networking, Network Security Systems, DNS/DHCP, Virtual Networks or Network Design. -Applicable certifications might include CNA, CNE, MCP, MCSE and CCIE. Desktop Support: Windows Desktop operating system, Windows Group Policy Management, ZENWORKS Configuration Management, Group Wise, Microsoft Office Suite, MS Project, Visio, TOAD, Unix, Linux, VMware View, desktop management, desktop virtualization, thin-client PCs, tablet/ mobile devices, central antivirus software management. Applicable certifications which might include A+ Certifications. Database: Oracle, Microsoft SQL Server, IDMS, MySQL, RDBMS, OODBMS, XML DBMS, SQL, PL/SQL, database scripting languages, ArcGIS Spatial Database Engine (ArcSDE), Oracle Applications Database Administration, Oracle middleware, database-oriented middleware, job scheduling and workflow management systems. Web Development: HTML, Macromedia, Flash, Dream Weaver, Java EE, CGI, PERL, PHP, Authorware or XML, AJAX, CSS, ActionScript, FrontPage, SAML, SOAP, JavaScript, and MAVERN. Applications Programming: COBOL for MVS/LE, JCL, ADSO/O, C+, Visual Basic, ACCESS, Delphi, CableCAD, ArcGIS Server, ArcGIS Mobile, JTX Workflow Manager 9.3 or higher preferred, Visual Basic for .NET and/ or C Sharp for .NET, Pro C, MicroFocus COBOL, JAVA, SQL, PL/SQL, Business Objects, Oracle Developer 2000, Oracle Forms, Oracle Applications RI2 or higher, Oracle Discoverer, Banner, Business Intelligence, Crystal Reports, XML Publisher, Oracle Reports or other current programming languages, Objective- C, Cocoa API, Xcode, RIM, API, Data Integrator, ETL tools, Data Warehouse system administration/ support, data modeling, data extraction, and (Python a plus). Interactive Voice Response: Experience with IVR, Dual-Tone Multi-Frequency (DTMF) & Speech Recognition (Directed & Natural Language, i.e., vXML), Computer Telephony Integration (CTI), IVR call flow design and development, & voice user interface design (VUI). Demonstrated ability with Contact Center software such as: Genesys IVR/ Contact Center Solutions, Cisco IVR/ Unified Contact Center Solutions, IBM WebSphere Voice Response, Nuance, NICE, Avaya; workforce management software, such as Verint: and audio software tools, such as Audacity, Sound Forge or VLC. -Must have a valid driver's license from state of residence.
Physical Working Conditions:
Works inside majority of the time. Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. The position requires normal visual acuity and field of vision, hearing and speaking abilities.
MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.
MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.
The essential responsibilities of the Computer Software Specialist 4 will report to the Supervisor/ Manager. The essential job responsibilities include apply advanced level principles/ concepts in the analysis of information system requirements to determine software that will provide system capabilities required, extremely accountable for end results. Investigate most highly complex/ diversified requests for information system studies, determine their merit and recommend acceptance, rejection, or an alternate solution.
Qualification Requirements:To perform the Computer Software Specialist 4 role, you must: -Bachelor's degree in Computer Science, Engineering, Math, Information Systems or Business with a concentration in Information Technology or Bachelor's degree with a minimum of 12 hours college accredited programming in computer-related courses plus six (6) years of Division experience in database, computer hardware/ software, mainframe, networking, programming, or systems analysis skills depending on departmental need. Must meet proficiency requirements. -Must have a 3 rating for two (2) consecutive years as a Computer Software Specialist 3 or a 4 rating in last year as Computer Software Specialist 3. External candidates must have at least seven (7) years of equivalent experience and meet proficiency requirements.) -Must have a minimum of two (2) years' experience and be proficiency in one of the following major Data Base Management Operating utilities/ Screen Generators/ programming and/ or Data Communication Systems depending on expertise required. -Systems Programming: MQ-Series, VTAM, TCP/IP, SMP/E, TLMS, JCL Top Secret, Unix, Z/OS, LINUX, Appworx or Apache Server. System Engineer Administrator: Windows Server, Novell Netware, Storage Area Networks, Server Virtualization, Linux, Enterprise Backup Systems or Directory Services. Network Infrastructure (firewalls, routers, switches, gateways, etc.), Wireless Networking, Network Protocols, LAN/WAN Connectivity, Cisco Networking, Network Security Systems, DNS/DHCP, Virtual Networks or Network Design. -Applicable certifications might include CNA, CNE, MCP, MCSE and CCIE. Desktop Support: Windows Desktop operating system, Windows Group Policy Management, ZENWORKS Configuration Management, Group Wise, Microsoft Office Suite, MS Project, Visio, TOAD, Unix, Linux, VMware View, desktop management, desktop virtualization, thin-client PCs, tablet/ mobile devices, central antivirus software management. Applicable certifications which might include A+ Certifications. Database: Oracle, Microsoft SQL Server, IDMS, MySQL, RDBMS, OODBMS, XML DBMS, SQL, PL/SQL, database scripting languages, ArcGIS Spatial Database Engine (ArcSDE), Oracle Applications Database Administration, Oracle middleware, database-oriented middleware, job scheduling and workflow management systems. Web Development: HTML, Macromedia, Flash, Dream Weaver, Java EE, CGI, PERL, PHP, Authorware or XML, AJAX, CSS, ActionScript, FrontPage, SAML, SOAP, JavaScript, and MAVERN. Applications Programming: COBOL for MVS/LE, JCL, ADSO/O, C+, Visual Basic, ACCESS, Delphi, CableCAD, ArcGIS Server, ArcGIS Mobile, JTX Workflow Manager 9.3 or higher preferred, Visual Basic for .NET and/ or C Sharp for .NET, Pro C, MicroFocus COBOL, JAVA, SQL, PL/SQL, Business Objects, Oracle Developer 2000, Oracle Forms, Oracle Applications RI2 or higher, Oracle Discoverer, Banner, Business Intelligence, Crystal Reports, XML Publisher, Oracle Reports or other current programming languages, Objective- C, Cocoa API, Xcode, RIM, API, Data Integrator, ETL tools, Data Warehouse system administration/ support, data modeling, data extraction, and (Python a plus). Interactive Voice Response: Experience with IVR, Dual-Tone Multi-Frequency (DTMF) & Speech Recognition (Directed & Natural Language, i.e., vXML), Computer Telephony Integration (CTI), IVR call flow design and development, & voice user interface design (VUI). Demonstrated ability with Contact Center software such as: Genesys IVR/ Contact Center Solutions, Cisco IVR/ Unified Contact Center Solutions, IBM WebSphere Voice Response, Nuance, NICE, Avaya; workforce management software, such as Verint: and audio software tools, such as Audacity, Sound Forge or VLC. -Must have a valid driver's license from state of residence.
Physical Working Conditions:
Works inside majority of the time. Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. The position requires normal visual acuity and field of vision, hearing and speaking abilities.