Administrative Support Technician, Intellectual and Developmental Disabilities

Administrative Support Technician, Intellectual and Developmental Disabilities Print ( Apply Administrative Support Technician, Intellectual and Developmental Disabilities Salary $3,960.86 - $5,307.96 Monthly Location Bend, OR Job Type Regular, full time, full benefits Job Number 2024-00179 Department Health Services Opening Date 11/01/2024 Closing Date 11/17/2024 11:59 PM Pacific Bargaining Unit AFSCME Description Benefits Questions Summary ABOUT THE DEPARTMENT: Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings. Deschutes County Behavioral Health (DCBH) is the Community Mental Health Program providing safety net and core clinical services for community members in Deschutes County dealing with mental health and substance use conditions. DCBH is also a Certified Community Behavioral Health Clinic (CCBHC). As such, DCBH relies on multi-disciplinary teams to provide innovative, evidence-based, recovery-oriented services in behavioral healthcare settings co-located with physical health providers. To hear from staff about working at Deschutes County Behavioral Health, please clickHERE (. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you'll consider joining our talented team. ABOUT THE JOB: Deschutes County is accepting applications for an Administrative Support Technician. This position provides administrative support for the Intellectual and Developmental Disabilities program. The incumbent is responsible for performing a variety of administrative tasks that require intermediate computer skills and excellent interpersonal skills. Duties include managing an Electronic Health Record (EHR) system to enter, validate, and record client information per OAR (Oregon Administrative Rules). The incumbent will receive training on existing systems and will be expected to routinely complete knowledge checks and adjust to changes in order to ensure policies and procedures are accurately applied. This position will work in a fast-paced, multitasking environment with multiple deadlines, and will act in an administrative supporting role to Service Coordinators (Case managers). Key Responsibilities: Prepare routine correspondence, forms, and standard documents; respond to requests for records, information and developing reports. R eceive, review, and processes reports, records, and other documents for completeness, accuracy, and compliance with local and state procedures. Initiate and produce correspondence and documents in standardized formats using Word and Adobe. Proficiently work with technology in a paperless office setting or from a remote location. Prepare detailed reports. What You Will Bring: Knowledge of or experience with: General office procedures and processes. Modern office equipment and software including video conferencing, processing, spreadsheets, electronic databases, and electronic signature software. English language usage, grammar, spelling and punctuation. HIPAA requirements related to client health records. Skill in: Maintaining confidentiality. Initiative and independent judgment in performing administrative and technical duties, resolving problems, analyzing data, and making decisions, Be flexible in working at different locations and taking on necessary tasks as needed. Prioritizing, organizing and carrying out assignments and special projects in a timely and professional fashion with minimal supervision. Ability to participate in trainings for extended periods of time, retain information and demonstrate an ability to accurately implement policies and procedures with limited supervision. Working independently as well as c ollaborating with colleagues in both small and large team settings. Establishing and maintaining effective working relationships with the public, Administration, and other employees at all times. Communicating effectively both verbally and in writing, in person, via video conference and by phone. This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function. Notification to all candidates will be sent viaemail and/or text only. Please opt in for text messaging or check your email and your account for application status. Review the full job description by clickinghere. ( Compensation $3,960.86 to $5,307.96 per month for a 172.67 hour work month. Excellent benefit package when eligible. This union-represented position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; AND two (2) years of administrative support experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job. Preference will be given for: Senior level administrative experience. Knowledge of Microsoft Office products including Word and Excel. Knowledge of software, such as: Adobe Pro, E-signatures, Smartsheets and Laserfiche. Knowledge of and comfort with paperless processing techniques. Experience working in EHR (Electronic Healthcare Records). Prior experience acting in a supportive/assistive administrative role. Necessary Special Requirements Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions. Physical Requirements.Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds. Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences. If you are a veteran and would like to apply for Veterans' Preference, please click HERE ( for information. Excellent County benefit package when eligible. Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visitclick on Employee Benefits. 01 This position requires a High school diploma or GED equivalent; AND two years of administrative support experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Do you meet the qualifications as listed above? Yes No 02 Please describe how you meet the minimum qualifications as listed above. Be specific with regard to education and years of experience. 03 Preference will be given for previous experience working with an Electronic Health Records system (EHR). Do you have experience working with an Electronic Health Records system (EHR)? Yes No 04 If yes, please describe this experience in detail. 05 Preference will be given for senior level administrative experience. Do you have this experience? Yes No 06 If yes, please describe your senior level administrative experience. 07 Preference will be given for knowledge of Microsoft Office products, including Word and Excel. Do you have this knowledge? Yes No 08 Preference will be given for knowledge of software, such as Adobe Pro, E-signatures, Smartsheets and Laserfiche. Do you have this knowledge? Yes No 09 If yes, please list the types of software in which you have knowledge and experience. 10 Preference will be given for knowledge of and comfort with paperless processing techniques. Do you have knowledge of and comfort with paperless processing techniques? Yes No 11 Preference will be given for prior experience acting in a supportive/assistive administrative role. Do you have this experience? Yes No 12 If yes, please describe your experience. 13 Please describe how do you perform under stressful situations. 14 What do you know about Health Insurance Portability Accountability Act, commonly referred to as HIPAA? 15 Deschutes County is required to comply with OAR 411-323-0050 regarding Agency Management and Personnel Practices. These direct that our application for employment inquire whether an applicant has had any founded reports of child abuse or substantiated abuse. Please indicate if you've ever had any founded reports of child abuse or substantiated abuse. Yes No 16 If yes, please explain in detail. 17 Are you able to meet the requirements of the position with or without accommodation? Yes No Required Question Agency Deschutes County Human Resources Address 1300 NW Wall Street Suite 201Bend, Oregon, 97703 Phone (541) 388-6553 Website Apply Please verify your email addressVerify Email