Family & Community Engagement Coordinator

The Family and Community Engagement Coordinator has overall management responsibility for the Head Start and Childrens Services ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) and Family and Community Engagement. The Family and Community Engagement Coordinator as a team leader will work in cooperation with all other disciplines (Child Development/Disabilities, Health, Mental Health, Nutrition and Administration) to provide internal consulting services, training and compliance monitoring to program staff. This position is responsible for overseeing the programmatic and content area aspects of Head Start and Childrens Services, ensuring that the highest quality services are provided. This position must comply with all federal, state and local laws, regulations, standards and policies, including those of the federal Administration for Children and Families (ACF), the Massachusetts Department of Early Education and Care (EEC), the Individuals with Disabilities Education Act (IDEA), Massachusetts Department of Elementary and Secondary Education (DESE), Massachusetts disability law (Chapter 766), and ABCD, Inc. Head Start and Childrens Services policies and procedures. All ABCD Head Start/Early Head Start and Childrens Services personnel who are paid to care for, or work with, children are mandated by law to report all suspected cases of child abuse and neglect to the Massachusetts Department of Children and Families (DCF), pursuant to Massachusetts General Laws Chapter 119 51A 51G. Any staff member who suspects child abuse or neglect of a child must inform his or her supervisor immediately. Key Responsibilities: ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) Management (up to 30%) Apply professional expertise and oversight in the area of ERSEA, ensuring compliance with all regulations per applicable Performance Standards and state requirements. Analyze, plan and implement systems for all ABCD Head Start Programs. Plan and provide training related to enrollment systems, policies and procedures for the department and agency. Provide ongoing monitoring across content areas. Develop and implement outreach, educational, branding and marketing materials related to the programs services. Develop overall customer relations plan, including satisfaction surveys and retention programs. Monitor and facilitate systems for adequate review of records at local programs. Provide leadership around outreach and marketing aspects of ABCD Head Start and Childrens Services. Create, monitor, evaluate and implement intake referral system. Analyze community assessment information and facilitate planning efforts to determine design options and recruitment efforts. Evaluate, monitor and assist in the design of systems to process enrollment applications. Provide regular reports to Deputy Director Children and Family Services on program enrollment status. Utilize data to prepare reports and plans of action related to ERSEA for the federal government as necessary. Act as primary liaison between Boston Public Schools and ABCD regarding enrollment related to Preschool Expansion Grant. Manage systems to track eligibility, recruitment, selection, enrollment and attendance of children. Organize and facilitate recruitment events to enhance outreach. Meet with program ERSEA Administrator and program management staff to ensure program consistency. Collaborate with ABCD Public Information Department on marketing activities. Family & Community Engagement Management (up to 30%) Apply professional expertise in family and community engagement while collaborating with other content areas. Identify and collaborate with local community agencies to develop a network for advocacy and referrals. Coordinate annual Head Start Family Resource Fair with community partners. Coordinate annual Parent Recognition and Training Breakfast and other special events for families. Assist with regular updates of parent materials. Lead the annual update and dissemination of the Parent Handbook and Parent Consent Forms. Coordinate agendas/speakers/materials for monthly Family Service Professional Days. Assist in procuring donations to support family and childrens needs. Provide support to the Head Start Policy Council. Provide technical support in parent engagement and community partnerships. Monitor the quality of delivery of follow-up services to families. Research current materials in the field to support program staff. Attend community meetings related to component needs. Participate in the annual self-assessment process. Assist in following state and agency child abuse and neglect protocols. Manage parent concerns and complaints. Department Management (up to 15%) Ensure site reviews are completed to monitor program compliance. Develop and coordinate implementation of annual strategic plans for the department. Collect and provide market data analysis. Participate in grant writing and data analysis for funders. Research and summarize policy issues relevant to Head Start. Identify community resources related to services for children and families. Develop partnerships with corporate and philanthropic community. Ensure compliance with established policies of other ABCD departments. Oversee performance and operation of all related components and staff. Oversee professional development and training components. Liaise with other departmental/program managers. Submit required reports to the Vice President of Head Start & Childrens Services. Utilize Information and Technical Systems (Up to 15%) Maintain and monitor a comprehensive record keeping system. Maintain statistical data as requested. Provide assistance to program staff with information relative to ERSEA. Maintain ongoing contact with local programs. Monitor Head Start requirements for childrens health. Monitor and track follow-up needs for all programs. Document technical assistance provided to staff. Complete data requests and reports for various funders. Additional Job Responsibilities (Up to 10%) Assist with administrative needs as requested. Attend required meetings and trainings. Perform any other related duties as required. JOB KNOWLEDGE, SKILLS & ABILITIES: Knowledge of and sensitivity to the educational and socioeconomic needs of the children and families served. Excellent written and verbal communication skills. Understanding of strategic planning, marketing and communications principles. Organizational management skills with the ability to thrive in a fast-paced environment. Ability to deal sensitively with diverse social-economic and cultural backgrounds. Successful experience as a member of an interdisciplinary team. Ability to maintain professional boundaries with staff and families. Keyboarding skills and computer literacy. Knowledge of neighborhoods served and city-wide services. Proven ability to keep accurate written records. Ability to work with culturally diverse low-income population. Bilingual ability where appropriate. Knowledge of all relevant laws, regulations, standards and policies. Professionalism Engage in ongoing staff development to expand professional skills. Maintain professional boundaries in relationships with staff and families. Maintain confidentiality of child and family information. Physical Environmental Demands & Conditions Frequent significant decisions and problem solving abilities. Ability to work collaboratively with coworkers and community resources. Frequent traveling for home visits and trainings. Regular kneeling, bending and sitting on the floor to attend to children's needs. Lift and move children and items based on program needs. Ability to work independently without intensive supervision. Strong time management skills. EDUCATION & EXPERIENCE: Minimum Bachelors degree in marketing, communications, public or business administration, or early childhood administration or related field, with at least five years of relevant professional experience required. Three years of experience specifically in program operations and planning, outreach and policy development applicable to family services and early education programs. Masters degree preferred. J-18808-Ljbffr