Principal, Voice of Customer Strategy (Global)

This is a role with one of Slalom’s global teams – we are open to hiring in many U.S. locations. Travel will be required. Who You’ll Work With In today’s world, fast beats slow, and the secret to speed is the intersection of people, experiences, and technology. This team lives in and loves that intersection as we help our clients reach for and realize their desired business outcomes. We accelerate the growth of more impactful work and the evolution of Slalom. Role: Voice of Customer Lead Target Level: Principal or Senior Principal You will play a key role in helping our clients understand and act on customer feedback to improve their products, services, and overall customer experience. Key Responsibilities: Develop and implement robust, end-to-end Voice of Customer (VoC) programs that integrate with CRMs, CDPs, customer support applications, and other customer data systems to capture and activate feedback across multiple channels. Design and execute closed-loop feedback mechanisms to ensure insights are actionable and drive continuous improvements in customer experience. Establish feedback collection and measurement frameworks, using both qualitative and quantitative methods, to assess customer sentiment, satisfaction, and loyalty. Create and execute strategic roadmaps that align with clients' business goals and translate customer feedback into data-driven insights and operational enhancements. Work closely with cross-functional teams, including marketing, sales, product, and service, Present findings and recommendations to senior clients, facilitating executive-level workshops and discussions. For Principals, lead and manage large, complex projects, providing guidance and mentorship to junior consultants. For Principals, they carry a $1M sales target. Senior Principals carry a $2.5M sales target. Position Requirements: Demonstrated experience in developing and leading Voice of Customer programs focused on data integration, closed feedback loops, and actionable insights. Strong analytical skills, including proficiency in working with customer data platforms (CRMs, CDPs), customer support applications, and digital analytics to synthesize and activate insights across sources. Technical expertise in measurement strategies, with an ability to design and implement data collection and reporting solutions that drive decision-making. Proven ability to facilitate collaboration among cross-functional teams, translating customer insights into strategic initiatives. Excellent communication and presentation skills for engaging senior stakeholders and fostering buy-in on VoC initiatives. For Senior Principals: Experience in leading large projects, team management, business development, lead generation, and sales pursuits. About Slalom  Slalom is a next-generation professional services company creating value at the intersection of business, technology, and humanity. With our fiercely human approach, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by over 700 technology partners, our nearly 12,000 team members in eight countries and 49 offices help people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.  Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For Principal, the target base salary pay range is $165,000 to $185,000. For Senior Principal, the target base salary pay range is $185,000 to $210,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications until 12/20/24.