Politico
Help Desk Engineer II
Politico, Arlington, Virginia, United States, 22201
Description
POLITICO is looking for a Help Desk Engineer II with excellent customer service, communication and organizational skills. You will be an integral member of the Technology team, supporting POLITICO employees across multiple offices. You will be responsible for a variety of support needs across all aspects of employee technology, including account administration, cloud systems management, and hardware support. The ideal candidate will be expected to demonstrate a high level of independence and innovation within the team, creating new initiatives and improving inefficiencies. You should be driven to excellence, both in adherence to standards, details, and self-improvement.
What You'll Do:
Troubleshoot and resolve technical incidents, meeting established SLAs
Maintain user accounts through full employee lifecycle
Maintain company asset inventory
Develop and manage team projects and new product implementations
Seek opportunities to learn from and improve the efficiency of the team
Prepare training resources and documentation for technical issues
Lead training sessions to empower employees
Participate in rotating on-call support, when required
Be a constant advocate for excellent customer support across the company
What You'll Need:
5+ years of industry experience in providing end-user support
BS or higher degree in Computer Science, Information Technology or related field is highly desired
Strong customer service skills and ability to remain poised under pressure
Proven analytical and problem-solving skills, with the ability to troubleshoot problems, identify inefficiencies, and recommend creative solutions
Experience managing several concurrent tasks, projects, and responsibilities
Experience with multiple operating systems, including macOS and Windows 10/11
Experience with Active Directory and Office 365 administration and support
Experience with Box or other cloud file systems
Experience working with mobile device management platforms, such as Jamf or InTune
Knowledge of Atlassian, Azure Active Directory, Fortinet, and AWS will be viewed highly
Experience with diagnosing network issues and familiarity with infrastructure architectures
Knowledge of ITSM standards and applications relating to incident management
Excellent communication skills, both verbally and in writing, and an ability to present technical ideas in user-friendly language
Strong presentation skills and experience providing user training, both in-person and remote
Strong organizational skills and attention to detail
Enthusiasm for continuing education, structured self-learning, and motivation to work in a team-oriented environment
Certified, or willing to become certified, in ITIL, A+, Network+, and/or Security
We are driven by our values. We are relentless contributors, disruptors of the status quo, collaborators, talent cultivators and DEI stewards. Our culture is defined by grit, total integrity and a prioritization on innovation.
We value our people. Click here (https://www.politico.com/blogs/meet-politico/2017/08/24/faq-241910) for more on what we offer and what it’s like to work for POLITICO.
Let’s keep in touch. You can view our list of open positions here (https://recruiting.ultipro.com/PER1013PCLL/JobBoard/b972ff6a-41b7-4e97-9c71-273c2595c77d/?q=&o=postedDateDesc) and email us careers@politico.com. We hope to see your application soon!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
POLITICO is looking for a Help Desk Engineer II with excellent customer service, communication and organizational skills. You will be an integral member of the Technology team, supporting POLITICO employees across multiple offices. You will be responsible for a variety of support needs across all aspects of employee technology, including account administration, cloud systems management, and hardware support. The ideal candidate will be expected to demonstrate a high level of independence and innovation within the team, creating new initiatives and improving inefficiencies. You should be driven to excellence, both in adherence to standards, details, and self-improvement.
What You'll Do:
Troubleshoot and resolve technical incidents, meeting established SLAs
Maintain user accounts through full employee lifecycle
Maintain company asset inventory
Develop and manage team projects and new product implementations
Seek opportunities to learn from and improve the efficiency of the team
Prepare training resources and documentation for technical issues
Lead training sessions to empower employees
Participate in rotating on-call support, when required
Be a constant advocate for excellent customer support across the company
What You'll Need:
5+ years of industry experience in providing end-user support
BS or higher degree in Computer Science, Information Technology or related field is highly desired
Strong customer service skills and ability to remain poised under pressure
Proven analytical and problem-solving skills, with the ability to troubleshoot problems, identify inefficiencies, and recommend creative solutions
Experience managing several concurrent tasks, projects, and responsibilities
Experience with multiple operating systems, including macOS and Windows 10/11
Experience with Active Directory and Office 365 administration and support
Experience with Box or other cloud file systems
Experience working with mobile device management platforms, such as Jamf or InTune
Knowledge of Atlassian, Azure Active Directory, Fortinet, and AWS will be viewed highly
Experience with diagnosing network issues and familiarity with infrastructure architectures
Knowledge of ITSM standards and applications relating to incident management
Excellent communication skills, both verbally and in writing, and an ability to present technical ideas in user-friendly language
Strong presentation skills and experience providing user training, both in-person and remote
Strong organizational skills and attention to detail
Enthusiasm for continuing education, structured self-learning, and motivation to work in a team-oriented environment
Certified, or willing to become certified, in ITIL, A+, Network+, and/or Security
We are driven by our values. We are relentless contributors, disruptors of the status quo, collaborators, talent cultivators and DEI stewards. Our culture is defined by grit, total integrity and a prioritization on innovation.
We value our people. Click here (https://www.politico.com/blogs/meet-politico/2017/08/24/faq-241910) for more on what we offer and what it’s like to work for POLITICO.
Let’s keep in touch. You can view our list of open positions here (https://recruiting.ultipro.com/PER1013PCLL/JobBoard/b972ff6a-41b7-4e97-9c71-273c2595c77d/?q=&o=postedDateDesc) and email us careers@politico.com. We hope to see your application soon!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)