VetJobs
Dispatch Coordinator - Boston MA
VetJobs, Boston, Massachusetts, us, 02298
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.
Duties and Responsibilities:
Handle the dispatch process from initial service call to completion:Take incoming customer calls and schedule/coordinate all service calls as they are receivedDispatch Service Technicians for each callMonitor technician's progress while on call and adjust dispatches as necessaryRespond to all messages left overnightDocument all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.Create dispatch tickets for all service callsDebrief Service Technicians after completion of each callMaintain the dispatch board(s)/scheduleForecast workload for 2 -- 3 days outMaintain "On-Call" schedules for Service TechniciansPlan, schedule and manage customer's preventative maintenance and work orders by priority.Regularly reviews work order backlog.Monitor and maintain work order network.Dispatch and coordinate company driver deliveries and equipment to site or technicians.Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Qualifications/Responsibilities
Desired Skills, Certifications, and Education:
Excellent oral and written communication skillsAbility to multitask under pressureExperience managing and prioritizing multiple projectsStrong organizational skillsGeographical knowledge of service area or map reading skillsExperience with FM Facility MaintenanceKnowledge of industry is recommended but not requiredSelf-sufficient and able to work with little direct supervisionHigh School Diploma/ GED3-5 years of dispatch experienceComputer knowledge must include: MS Office- Word, Excel and OutlookBe an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions:
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.Compensation RangeTBD
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.
Duties and Responsibilities:
Handle the dispatch process from initial service call to completion:Take incoming customer calls and schedule/coordinate all service calls as they are receivedDispatch Service Technicians for each callMonitor technician's progress while on call and adjust dispatches as necessaryRespond to all messages left overnightDocument all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.Create dispatch tickets for all service callsDebrief Service Technicians after completion of each callMaintain the dispatch board(s)/scheduleForecast workload for 2 -- 3 days outMaintain "On-Call" schedules for Service TechniciansPlan, schedule and manage customer's preventative maintenance and work orders by priority.Regularly reviews work order backlog.Monitor and maintain work order network.Dispatch and coordinate company driver deliveries and equipment to site or technicians.Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Qualifications/Responsibilities
Desired Skills, Certifications, and Education:
Excellent oral and written communication skillsAbility to multitask under pressureExperience managing and prioritizing multiple projectsStrong organizational skillsGeographical knowledge of service area or map reading skillsExperience with FM Facility MaintenanceKnowledge of industry is recommended but not requiredSelf-sufficient and able to work with little direct supervisionHigh School Diploma/ GED3-5 years of dispatch experienceComputer knowledge must include: MS Office- Word, Excel and OutlookBe an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions:
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.Compensation RangeTBD