Broadridge Financial Solutions , Inc.
Senior Manager, Client Services (Hybrid)
Broadridge Financial Solutions , Inc., Newark, New Jersey, us, 07175
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Description:
The Senior Manager, Client Services is responsible for exceeding client expectations with a demonstrated passion for building strong relationships and the proven ability to develop talent within their organization. The Senior Manager, Client Services will engage with internal and external parties to address all client needs in a professional and timely manner. The ideal candidate for this role has a team player attitude, is self-motivated to delivering great results and has experience leading high performing teams. This role requires a dynamic, highly organized, proactive individual; with a strong customer focus and is driven to exceed clients expectations.
Job Functions/Responsibilities:
Demonstrated experience coaching, mentoring, inspiring and developing extraordinary teams, while providing oversight and guidance to high-priority projects.
Proven ability to forge and maintain strong client relationships through unparalleled support, exceptional service and value to drive client satisfaction.
Experience in anticipating client needs and the facilitation of proactive communication to discuss opportunities that may help the client achieve their goals.
In partnership with Operations, oversees the end-to-end onboarding of new/existing client projects, ensuring they are completed on time, and to the highest quality standards. Provides direction and support to internal teams to ensure the successful project execution.
Ability to organize and prioritize critical activities and information to facilitate efficient decision-making.
Ensures the successful composition of mutual fund/ETF regulatory documents within client defined and SEC mandated SLAs.
Deep subject matter expertise in the areas of regulatory document composition, SEC regulations and Broadridge systems.
Partners with Account Management on new business opportunities.
Education/Qualifications:
BA/BS required
5-7 years of experience leading a client service team supporting large, complex clients
Document composition experience for mutual funds and/or ETFs
Excellent written and verbal communication skills, with a strong attention to detail
Self-motivator who can adapt/respond to different types of requests on-the-go
Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively
Intellectual curiosity for learning new skills and tools
Ability to bring new ideas and help implement more efficient processes
Intermediate/Advanced skills with Microsoft Office, JIRA, and other tools/applications
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/)
Facebook
Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/)
Twitter
YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig)
Glassdoor
The Muse (https://www.themuse.com/profiles/broadridge)
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
Description:
The Senior Manager, Client Services is responsible for exceeding client expectations with a demonstrated passion for building strong relationships and the proven ability to develop talent within their organization. The Senior Manager, Client Services will engage with internal and external parties to address all client needs in a professional and timely manner. The ideal candidate for this role has a team player attitude, is self-motivated to delivering great results and has experience leading high performing teams. This role requires a dynamic, highly organized, proactive individual; with a strong customer focus and is driven to exceed clients expectations.
Job Functions/Responsibilities:
Demonstrated experience coaching, mentoring, inspiring and developing extraordinary teams, while providing oversight and guidance to high-priority projects.
Proven ability to forge and maintain strong client relationships through unparalleled support, exceptional service and value to drive client satisfaction.
Experience in anticipating client needs and the facilitation of proactive communication to discuss opportunities that may help the client achieve their goals.
In partnership with Operations, oversees the end-to-end onboarding of new/existing client projects, ensuring they are completed on time, and to the highest quality standards. Provides direction and support to internal teams to ensure the successful project execution.
Ability to organize and prioritize critical activities and information to facilitate efficient decision-making.
Ensures the successful composition of mutual fund/ETF regulatory documents within client defined and SEC mandated SLAs.
Deep subject matter expertise in the areas of regulatory document composition, SEC regulations and Broadridge systems.
Partners with Account Management on new business opportunities.
Education/Qualifications:
BA/BS required
5-7 years of experience leading a client service team supporting large, complex clients
Document composition experience for mutual funds and/or ETFs
Excellent written and verbal communication skills, with a strong attention to detail
Self-motivator who can adapt/respond to different types of requests on-the-go
Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively
Intellectual curiosity for learning new skills and tools
Ability to bring new ideas and help implement more efficient processes
Intermediate/Advanced skills with Microsoft Office, JIRA, and other tools/applications
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/)
Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/)
YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig)
Glassdoor
The Muse (https://www.themuse.com/profiles/broadridge)
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.