Mission Rock Residential
Property Manager
Mission Rock Residential, Richmond, Virginia, United States, 23214
As the Property Manager, you will have the opportunity to significantly impact and contribute to the lives of our residents and team members by providing a comfortable environment and a well-maintained living space. This role allows you to showcase your leadership skills as you manage a team of leasing and service professionals.
Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.
Are you ready to make an impact?
Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!
Career advancement and learning opportunities
Bonus opportunity
14 paid holidays, including a Personal Wellness Day & Volunteer Day
Accrue ten days (80 hours) of sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
The day-to-day: The Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, leading by example to foster an engaged and successful team, and improving the resident’s renter experience through providing exceptional customer service. Specific responsibilities include:
Lead a dynamic team through embodying Mission Rock’s culture and emphasizing collaboration, communication, and transparency
Develop and managing the property budget to meet or exceed owner’s expectations
Ensure the property is operating at optimal performance, including the physical asset, operational performance, and resident and team member sentiment
Work closely with the Service Manager (and the entire Service team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission
Evaluate the property daily for curb appeal and general cleanliness, through the lens of the customer and owner
Drive and manage relationships and events for residents, leading by example and embodying Mission Rock’s mission to provide the highest quality of service to our customers
Coordinate and maintain vendor partnerships for services such as landscaping, cleaning, and pest control
Oversee and ensure meaningful and effective communication (emails, phone calls, social media, and in-person conversations) with all customers (residents, clients, team members, vendor partners) that adhere to Mission Rock’s expectations; drive accountability within the team to ensure quality and consistent interactions
Demonstrate and deliver on a passion to develop the team, including Assistant Property Manager, Leasing Consultants, and Service Team Members
Oversee and own the quality of the property’s leasing process, file execution, and stay abreast of industry and legislative requirements
Own and preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc., including driving accountability with the team
What you bring:
Proven ability to positively lead and develop a team while driving financial goals
A deep understanding of the multi-housing market, including legislative changes and evolving market conditions (both macro-level and within the submarket)
Strong customer service, communication skills, and emotional intelligence with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time-management skills
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you
4-5 years of customer service or sales experience
2-4 years of managing and developing a team
Adherence to Fair Housing best practices as an individual and within the team
Advanced computer skills, including familiarity with Microsoft Suite and Yardi Voyager
Aptitude to being solution-oriented with a passion for and attention to details
3 years of Property Management skills/experience required
Application Deadline: 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.
Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.
Are you ready to make an impact?
Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!
Career advancement and learning opportunities
Bonus opportunity
14 paid holidays, including a Personal Wellness Day & Volunteer Day
Accrue ten days (80 hours) of sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
The day-to-day: The Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, leading by example to foster an engaged and successful team, and improving the resident’s renter experience through providing exceptional customer service. Specific responsibilities include:
Lead a dynamic team through embodying Mission Rock’s culture and emphasizing collaboration, communication, and transparency
Develop and managing the property budget to meet or exceed owner’s expectations
Ensure the property is operating at optimal performance, including the physical asset, operational performance, and resident and team member sentiment
Work closely with the Service Manager (and the entire Service team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission
Evaluate the property daily for curb appeal and general cleanliness, through the lens of the customer and owner
Drive and manage relationships and events for residents, leading by example and embodying Mission Rock’s mission to provide the highest quality of service to our customers
Coordinate and maintain vendor partnerships for services such as landscaping, cleaning, and pest control
Oversee and ensure meaningful and effective communication (emails, phone calls, social media, and in-person conversations) with all customers (residents, clients, team members, vendor partners) that adhere to Mission Rock’s expectations; drive accountability within the team to ensure quality and consistent interactions
Demonstrate and deliver on a passion to develop the team, including Assistant Property Manager, Leasing Consultants, and Service Team Members
Oversee and own the quality of the property’s leasing process, file execution, and stay abreast of industry and legislative requirements
Own and preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc., including driving accountability with the team
What you bring:
Proven ability to positively lead and develop a team while driving financial goals
A deep understanding of the multi-housing market, including legislative changes and evolving market conditions (both macro-level and within the submarket)
Strong customer service, communication skills, and emotional intelligence with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time-management skills
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you
4-5 years of customer service or sales experience
2-4 years of managing and developing a team
Adherence to Fair Housing best practices as an individual and within the team
Advanced computer skills, including familiarity with Microsoft Suite and Yardi Voyager
Aptitude to being solution-oriented with a passion for and attention to details
3 years of Property Management skills/experience required
Application Deadline: 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.