Apple
Associate Creative Director, Experience Strategy
Apple, Sunnyvale, California, United States, 94087
Associate Creative Director, Experience Strategy
Sunnyvale,California,United States
Marketing
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. As Experience Strategists we help define and design class leading products and services across Apple commerce and marketing platforms. We gather insights and create the strategy which informs the products and services that the team develops by working cross functionally with a wide range of internal partners. We work throughout the product development process to deliver compelling, easy to use products, and we are a point of contact for instilling a user centered approach to product and service design.
Description
The Associate Creative Director (ACD) of Experience Strategy leads efforts across multiple digital touch-points on Apple commerce platforms such as the Apple Store App, in-store experiences, and commerce related web platforms. They lead, guide, and run project activities to ensure a user-centered and design thinking approach is carried through. The ACD is an expert on the customer and translates insights into focused artifacts that lead to meaningful product and web design. Artifacts include insight articulation, customer journeys, opportunity mapping, and other frameworks. This leader presents work to internal teams and executives, clearly articulating design opportunities and accompanying design rationale. They collaborate and build relationships with cross-functional teams such as business, product, engineering, production, and product marketing. They also lead the team by managing direct reports and helping run a discipline by improving methodologies, defining artifacts and looking for ways to improve the work and the process.
Minimum Qualifications
Industry experience in digital product and/or web design.
Must have a strategy and design portfolio or work samples.
Experience leading and developing a team of individual contributors.
Bachelor's degree or equivalent job-related experience
Key Qualifications
Preferred Qualifications
At least 7 years of experience in design strategy, information architecture and/or experience design.
Comfortable with ambiguous problems and proactively looks for ways to develop a clear direction. Works closely with other subject area leads to create clarity for the team to align and deliver.
Led large projects that solved difficult customer problems through new and provocative design work.
Experienced at planning and leading workshops to gain, synthesize, and clarify information from creative and business partners.
Uses a range of user-centered tools such journey maps, mindsets, insight mining, and opportunity development to advance work.
Ability to plan, design, articulate findings and implement research that seeks to understand user needs, pain points, and potential opportunities to enhance their experience; communicated through compelling written and verbal presentations.
Passion for an iterative design process, inspired by group critique, and gets excited about sharing their POV to design teams and beyond.
Achieves results by communicating a vision, setting priorities and developing and implementing plans that arrive at the desired outcome for the team and organization.
Seeks to understand different perspectives and cultures and contributes to a work climate where differences are valued and supported.
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $179,000 and $269,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Sunnyvale,California,United States
Marketing
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. As Experience Strategists we help define and design class leading products and services across Apple commerce and marketing platforms. We gather insights and create the strategy which informs the products and services that the team develops by working cross functionally with a wide range of internal partners. We work throughout the product development process to deliver compelling, easy to use products, and we are a point of contact for instilling a user centered approach to product and service design.
Description
The Associate Creative Director (ACD) of Experience Strategy leads efforts across multiple digital touch-points on Apple commerce platforms such as the Apple Store App, in-store experiences, and commerce related web platforms. They lead, guide, and run project activities to ensure a user-centered and design thinking approach is carried through. The ACD is an expert on the customer and translates insights into focused artifacts that lead to meaningful product and web design. Artifacts include insight articulation, customer journeys, opportunity mapping, and other frameworks. This leader presents work to internal teams and executives, clearly articulating design opportunities and accompanying design rationale. They collaborate and build relationships with cross-functional teams such as business, product, engineering, production, and product marketing. They also lead the team by managing direct reports and helping run a discipline by improving methodologies, defining artifacts and looking for ways to improve the work and the process.
Minimum Qualifications
Industry experience in digital product and/or web design.
Must have a strategy and design portfolio or work samples.
Experience leading and developing a team of individual contributors.
Bachelor's degree or equivalent job-related experience
Key Qualifications
Preferred Qualifications
At least 7 years of experience in design strategy, information architecture and/or experience design.
Comfortable with ambiguous problems and proactively looks for ways to develop a clear direction. Works closely with other subject area leads to create clarity for the team to align and deliver.
Led large projects that solved difficult customer problems through new and provocative design work.
Experienced at planning and leading workshops to gain, synthesize, and clarify information from creative and business partners.
Uses a range of user-centered tools such journey maps, mindsets, insight mining, and opportunity development to advance work.
Ability to plan, design, articulate findings and implement research that seeks to understand user needs, pain points, and potential opportunities to enhance their experience; communicated through compelling written and verbal presentations.
Passion for an iterative design process, inspired by group critique, and gets excited about sharing their POV to design teams and beyond.
Achieves results by communicating a vision, setting priorities and developing and implementing plans that arrive at the desired outcome for the team and organization.
Seeks to understand different perspectives and cultures and contributes to a work climate where differences are valued and supported.
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $179,000 and $269,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .