Apple
Web Development Manager - AppleCare Support Foundations
Apple, Sunnyvale, California, United States, 94087
Web Development Manager - AppleCare Support Foundations
Sunnyvale,California,United States
Support and Service
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. When we bring passion and dedication to our jobs and there's no telling what we could accomplish together. Our team is looking for an exceptional manager to lead a tenured team of interactive media designers and developers. This multidisciplinary team focuses on the training and development needs of support staff serving Apple customers. You and your team will bring a passion for high-quality web solutions that support instructional- and information-design methodologies.
Description
The Web Development Manager responsibilities include ensuring that our team collaborates effectively with AppleCare instructional designers and content stakeholders to create rich, engaging, clear, and concise interactive solutions for thousands of support Advisors. Your background should include producing and managing the development of modern web solutions using interactivity, audio, video, visual and information design, and sound user-experience principles. This role is accountable for driving the team's business strategy and technical direction. This Manager is expected to effectively manage resources to improve efficiency and to partner with other business leaders to support multiple organizational goals. Key responsibilities of this role include: Assessing, motivating, and guiding overall team performance to ensure that plans align with organizational goals Conducting regular one-on-one meetings and development discussions with team members; understanding team members’ career goals and partnering with them to support their development plans Managing interactive web solutions from inception to completion Consulting with business partners to provide innovative solutions that address identified strategic challenges Preparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs Creating and/or supporting proposals for new solutions that have a positive business impact
Minimum Qualifications
Bachelor's degree or equivalent, plus 3+ years relevant work experience
Experience managing or leading interactive web production for a large, global organization,
Ability to manage teams and lead people that support multiple business units
Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
Comfortable working with ambiguity; ability to flourish in an environment of constant change
Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
Meticulous and passionate about the customer experience
Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
Knowledge of modern web accessibility
Experience developing web content delivered via Learning Management Systems
Understanding of SCORM and Tin Can/xAPI learning standards and specifications
Key Qualifications
Preferred Qualifications
BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master’s degree in a related field a plus
Experience with contact center training organizations
Familiarity with cloud platforms
Familiarity with UX research and design processes
Experience with web audio and video
Exposure to AI usage in web-development projects
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,800 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Sunnyvale,California,United States
Support and Service
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. When we bring passion and dedication to our jobs and there's no telling what we could accomplish together. Our team is looking for an exceptional manager to lead a tenured team of interactive media designers and developers. This multidisciplinary team focuses on the training and development needs of support staff serving Apple customers. You and your team will bring a passion for high-quality web solutions that support instructional- and information-design methodologies.
Description
The Web Development Manager responsibilities include ensuring that our team collaborates effectively with AppleCare instructional designers and content stakeholders to create rich, engaging, clear, and concise interactive solutions for thousands of support Advisors. Your background should include producing and managing the development of modern web solutions using interactivity, audio, video, visual and information design, and sound user-experience principles. This role is accountable for driving the team's business strategy and technical direction. This Manager is expected to effectively manage resources to improve efficiency and to partner with other business leaders to support multiple organizational goals. Key responsibilities of this role include: Assessing, motivating, and guiding overall team performance to ensure that plans align with organizational goals Conducting regular one-on-one meetings and development discussions with team members; understanding team members’ career goals and partnering with them to support their development plans Managing interactive web solutions from inception to completion Consulting with business partners to provide innovative solutions that address identified strategic challenges Preparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs Creating and/or supporting proposals for new solutions that have a positive business impact
Minimum Qualifications
Bachelor's degree or equivalent, plus 3+ years relevant work experience
Experience managing or leading interactive web production for a large, global organization,
Ability to manage teams and lead people that support multiple business units
Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
Comfortable working with ambiguity; ability to flourish in an environment of constant change
Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
Meticulous and passionate about the customer experience
Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
Knowledge of modern web accessibility
Experience developing web content delivered via Learning Management Systems
Understanding of SCORM and Tin Can/xAPI learning standards and specifications
Key Qualifications
Preferred Qualifications
BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master’s degree in a related field a plus
Experience with contact center training organizations
Familiarity with cloud platforms
Familiarity with UX research and design processes
Experience with web audio and video
Exposure to AI usage in web-development projects
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,800 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .