Business analyst ii

Our client, a global leader in financial services, is seeking a Business Analyst to join their Annuity & Insurance Operations group. This team provides exceptional operational and customer service support to financial advisors and branch employees. The role requires a strong focus on relationship-building, issue resolution, and adherence to established service quality standards. Key Responsibilities: Client Relationship Management: Establish and maintain strong relationships with financial advisors and branch employees to deliver world-class service. Address inquiries related to insurance licensing, order desk operations, and policy services. Issue Resolution: Handle inquiries via phone and case management systems, utilizing online resources and tools to resolve issues efficiently. Adhere to established guidelines for service quality and one-call resolution. Process Coordination: Route processing requests to the appropriate teams and escalate inquiries when necessary for additional research. Ensure timely and accurate handling of client requests following organizational procedures. Team Collaboration: Work collaboratively to meet team and department service goals set by management. Participate in training and development initiatives to enhance knowledge of annuity and insurance operations. salary: $21.33 - $21.34 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities-Establish and maintain effective relationships in order to deliver world class service to our clients. -Handle inquiries by phone and cases from financial advisors and branch employees related to Insurance Licensing, Order Desk, and Policy Services. -Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution. -Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research. -Meet team and department service goals established by MSSN management.SkillsBusiness operationsBusiness ManagementBusiness AnalysisQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.