Delaware North
Premium Suites Manager, Highmark Stadium
Delaware North, Orchard Park, New York, United States, 14127
The Opportunity
Delaware North Sportservice is searching for a Premium Suites Manager to join our team at Highmark Stadium in Orchard Park, New York. As a Premium Suites Manager, you will oversee the operations of the suites department at Highmark Stadium on event days providing memorable experience for our guests.
Pay
Minimum – Anticipated Maximum Base Salary: $60406 - $74600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
Hire and train food and beverage team members in the suites department
Develop team members and provide ongoing job performance feedback
Schedule, coordinate, and supervise the suite food and beverage team members and operation on event days
Partner with front and back of house management to ensure event day operations are effective and a success for guests and team members
Handle guest relations and monitor adherence to quality assurance standards
Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines
Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place
Qualifications
Minimum of three years' hospitality management experience required, preferably in a high-volume setting
Prior premium experience in a sports and entertainment environment is highly preferred
Strong managerial and leading ability
Experience with inventory, cost control, and purchasing required
Financial management accountability and budgeting experience required
Ability to analyze data and make decisions independently
Ability to work evenings, weekends, and holidays
No degree required
Shift Details
Day shift
Event based
Evenings as needed
Holidays
Who We Are
Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North Sportservice is searching for a Premium Suites Manager to join our team at Highmark Stadium in Orchard Park, New York. As a Premium Suites Manager, you will oversee the operations of the suites department at Highmark Stadium on event days providing memorable experience for our guests.
Pay
Minimum – Anticipated Maximum Base Salary: $60406 - $74600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
Hire and train food and beverage team members in the suites department
Develop team members and provide ongoing job performance feedback
Schedule, coordinate, and supervise the suite food and beverage team members and operation on event days
Partner with front and back of house management to ensure event day operations are effective and a success for guests and team members
Handle guest relations and monitor adherence to quality assurance standards
Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines
Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place
Qualifications
Minimum of three years' hospitality management experience required, preferably in a high-volume setting
Prior premium experience in a sports and entertainment environment is highly preferred
Strong managerial and leading ability
Experience with inventory, cost control, and purchasing required
Financial management accountability and budgeting experience required
Ability to analyze data and make decisions independently
Ability to work evenings, weekends, and holidays
No degree required
Shift Details
Day shift
Event based
Evenings as needed
Holidays
Who We Are
Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.