Verint Systems
Sr. Engineer, Software
Verint Systems, Austin, Texas, us, 78716
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com
Overview of Job Function
The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions.
Principal Duties and Essential Responsibilities
Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance, etc)
Distill requirements from feature level into implementation level tasks
Develop features using best practices and ensure it fits with the architecture for the product
Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
Ensure design and implementation work meets the stakeholder’s requirements
Ensure that the feature design is correct for operations, as well as deployment and sustainability
Support departmental and team initiatives
Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design
Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement
Take responsibility for technical implementation and decision making including the delivery of features
Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
Review documentation and guides created by more junior members of the team
Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
Ensure stakeholders understand feature architecture
Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
Prioritize and resolve technical problems and assist others with the same
Ensure the prioritization of scope (including defects) is understood
Understand the development process and suggest improvements to it
Identify areas of technical risk in a feature and options to de-risk
Support opportunities to address technical debt as part of a release
Support the design process and ensure it complies with product architecture
Support planning activities such as time and work estimates, dependencies, risk areas, and sequencing tasks
Minimum Requirements
Bachelor’s degree in computer science, Engineering or related field
5 years experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
Ability to manage multiple priorities and parallel projects with strong organizational, time management, and project leadership skills
Ability to lead small teams virtually
Experience with REST API/microservice applications: Java, Spring Boot, Spring Cloud, junit
Experience with SQL/NoSQL databases: PostgreSQL, SQL Server, MongoDB, DynamoDB
Experience with ETL and data warehouse
Experience with database query optimization and performance troubleshooting
Experience with GIT
Ability to take ownership of assignments and drive to resolution
Ability to work in a fast-paced, high-energy environment
Knowledge of behavior driven development practices using technologies such as Cucumber
Experience with software automation tools such as Selenium.
Experience working in both legacy and greenfield codebases.
Experience writing clean, readable and maintainable code.
Knowledge of software performance testing and profiling tools
Experience with version control systems e.g. GitHub
Advanced knowledge of an IDE e.g., Eclipse, IntelliJ IDEA
Experience with continuous integration systems e.g. Jenkins, Harness
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements
Experience with containerized runtime environments: Docker, Kubernetes
Experience with Cloud hosting services: AWS, Azure, GCP
Experience with Application Performance Management systems: NewRelic, AppDynamics, ELK
#LI-KD1
MIN: $103K
MAX: $150K
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
_2024 Benefits Offering (https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_
Overview of Job Function
The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions.
Principal Duties and Essential Responsibilities
Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance, etc)
Distill requirements from feature level into implementation level tasks
Develop features using best practices and ensure it fits with the architecture for the product
Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
Ensure design and implementation work meets the stakeholder’s requirements
Ensure that the feature design is correct for operations, as well as deployment and sustainability
Support departmental and team initiatives
Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design
Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement
Take responsibility for technical implementation and decision making including the delivery of features
Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
Review documentation and guides created by more junior members of the team
Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
Ensure stakeholders understand feature architecture
Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
Prioritize and resolve technical problems and assist others with the same
Ensure the prioritization of scope (including defects) is understood
Understand the development process and suggest improvements to it
Identify areas of technical risk in a feature and options to de-risk
Support opportunities to address technical debt as part of a release
Support the design process and ensure it complies with product architecture
Support planning activities such as time and work estimates, dependencies, risk areas, and sequencing tasks
Minimum Requirements
Bachelor’s degree in computer science, Engineering or related field
5 years experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
Ability to manage multiple priorities and parallel projects with strong organizational, time management, and project leadership skills
Ability to lead small teams virtually
Experience with REST API/microservice applications: Java, Spring Boot, Spring Cloud, junit
Experience with SQL/NoSQL databases: PostgreSQL, SQL Server, MongoDB, DynamoDB
Experience with ETL and data warehouse
Experience with database query optimization and performance troubleshooting
Experience with GIT
Ability to take ownership of assignments and drive to resolution
Ability to work in a fast-paced, high-energy environment
Knowledge of behavior driven development practices using technologies such as Cucumber
Experience with software automation tools such as Selenium.
Experience working in both legacy and greenfield codebases.
Experience writing clean, readable and maintainable code.
Knowledge of software performance testing and profiling tools
Experience with version control systems e.g. GitHub
Advanced knowledge of an IDE e.g., Eclipse, IntelliJ IDEA
Experience with continuous integration systems e.g. Jenkins, Harness
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements
Experience with containerized runtime environments: Docker, Kubernetes
Experience with Cloud hosting services: AWS, Azure, GCP
Experience with Application Performance Management systems: NewRelic, AppDynamics, ELK
#LI-KD1
MIN: $103K
MAX: $150K
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
_2024 Benefits Offering (https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_