Werner Enterprises
Dispatcher
Werner Enterprises, Houston, Texas, United States, 77246
TOMBALL TEXAS
Position:
Phone Dispatcher - Customer Service Representative
Department:
Administrative - Home Delivery - Final Mile
Work Environment : On- Site
Macys Warehouse Work Location : 19201 Hamish Rd, Tomball, TX 77377
Shift:
$17.00 Full Time / Tues - Friday 9:00am to 5:30pm / Sat.: 7:00am - 12noon / 5 days
Industry:
Transportation/ Furniture Delivery and / or installation / White Glove
Job Summary:
We are looking for a dedicated Dispatch professional to join a new and dynamic operation. As Dispatcher, you will be the operation's conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.
Dispatchers operate company cell phones and land line telephones to support delivery trucks (9) and to coordinate the activities of drive teams (driver & helper) and other personnel.
ResponsibilitiesCommunicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to request and identifying and implementing solutions.Monitors how delivery teams are progressing through their routes and schedules - informs or makes adjustments as necessary.Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.Verifies merchandise by matching customer and sales receipt information.Notes discrepancies and reports to appropriate personnel.Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.Prepares quality reports, dispatch logs and tracking logs, and set up of manifests.Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.Performs other related duties as required and assigned.This location is a brand new start up / seeking Team Players who will need to support various task, duties within the world of Customer Service ,Transportation and phone dispatch.Qualifications:
Combination of education and 1-2 years relevant logistics/dispatch experience collectively considered.Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.Excellent organizational, leadership, communication, reporting skillsHigh energy and motivating skillsRouting and dispatch skills.Computer proficiency: Microsoft Applications and other operational or client systemsAbility to safeguard customers' personal information.Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.Knowledge of relevant policies, practices and procedures and requirements / standards.Communication: Crisp and effective written, verbal communication skills and follow throughBenefits :
401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insurance
Company Profile
Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.
Position:
Phone Dispatcher - Customer Service Representative
Department:
Administrative - Home Delivery - Final Mile
Work Environment : On- Site
Macys Warehouse Work Location : 19201 Hamish Rd, Tomball, TX 77377
Shift:
$17.00 Full Time / Tues - Friday 9:00am to 5:30pm / Sat.: 7:00am - 12noon / 5 days
Industry:
Transportation/ Furniture Delivery and / or installation / White Glove
Job Summary:
We are looking for a dedicated Dispatch professional to join a new and dynamic operation. As Dispatcher, you will be the operation's conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.
Dispatchers operate company cell phones and land line telephones to support delivery trucks (9) and to coordinate the activities of drive teams (driver & helper) and other personnel.
ResponsibilitiesCommunicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to request and identifying and implementing solutions.Monitors how delivery teams are progressing through their routes and schedules - informs or makes adjustments as necessary.Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.Verifies merchandise by matching customer and sales receipt information.Notes discrepancies and reports to appropriate personnel.Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.Prepares quality reports, dispatch logs and tracking logs, and set up of manifests.Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.Performs other related duties as required and assigned.This location is a brand new start up / seeking Team Players who will need to support various task, duties within the world of Customer Service ,Transportation and phone dispatch.Qualifications:
Combination of education and 1-2 years relevant logistics/dispatch experience collectively considered.Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.Excellent organizational, leadership, communication, reporting skillsHigh energy and motivating skillsRouting and dispatch skills.Computer proficiency: Microsoft Applications and other operational or client systemsAbility to safeguard customers' personal information.Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.Knowledge of relevant policies, practices and procedures and requirements / standards.Communication: Crisp and effective written, verbal communication skills and follow throughBenefits :
401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insurance
Company Profile
Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.