Collabera
Production / Technical Support
Collabera, Chandler, Arizona, United States, 85249
Description
HomeSearch JobsJob Description
Production / Technical Support
Contract: Chandler, Arizona, US
Salary: $23.00 Per Hour
Job Code: 355878
End Date: 2024-12-13Days Left: 21 days, 2 hours left
Apply
Responsibilities:Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.Partnering with regional and international partners to deliver best-in-class client care.Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.Participating in in-house technical training and seeking real-time support from peers and subject matter experts.Required Skills:
Requires 3-5 years of experience in a similar roleStrong organizational skills with the ability to prioritize workload.Capacity to multitask and maintain focus on all areas of responsibility concurrently.Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.Desired Skills:
Hardware Support - Windows 10/11.Software - MS Office suite, Office 365, SharePoint, Skype.Network - Citrix, VPN, Cisco AnyConnect.ITSM Remedy (not essential).Pay Rate:
$20/hr- $23/hr
Job Requirement
Technical SupportCustomer SupportReach Out to a RecruiterRecruiterEmailPhoneSafalta Pradhansafalta.pradhan@collabera.com
Apply Now
HomeSearch JobsJob Description
Production / Technical Support
Contract: Chandler, Arizona, US
Salary: $23.00 Per Hour
Job Code: 355878
End Date: 2024-12-13Days Left: 21 days, 2 hours left
Apply
Responsibilities:Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.Partnering with regional and international partners to deliver best-in-class client care.Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.Participating in in-house technical training and seeking real-time support from peers and subject matter experts.Required Skills:
Requires 3-5 years of experience in a similar roleStrong organizational skills with the ability to prioritize workload.Capacity to multitask and maintain focus on all areas of responsibility concurrently.Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.Desired Skills:
Hardware Support - Windows 10/11.Software - MS Office suite, Office 365, SharePoint, Skype.Network - Citrix, VPN, Cisco AnyConnect.ITSM Remedy (not essential).Pay Rate:
$20/hr- $23/hr
Job Requirement
Technical SupportCustomer SupportReach Out to a RecruiterRecruiterEmailPhoneSafalta Pradhansafalta.pradhan@collabera.com
Apply Now