Merge IT LLC
VIP Deskside Specialist - New York, NY
Merge IT LLC, New York, New York, us, 10261
Our enterprise-level client is seeking to add a VIP Deskside Specialist to work onsite in New York City. Please see below for full details:
Job Notes:-6-month contact-ASAP start date-Onsite in New York City-Drug & Background required.-Pay Rate = $35-39 w2 per hour depending on experience.-This is an onsite role with 30% travel and on call requirements.
This role provides personalized IT support for Executives and Senior Leaders, while delivering exceptional customer service and technology experience, in a fast-paced environment. The individual will be required to troubleshoot and manage technical issues where confidentiality, professionalism and rapid response to support requests are crucial. Areas of responsibility include High-Touch White Glove service, technical troubleshooting, proactive Technology management, documentation and training.• Provide on-site and remote technical support to Executives and Senior Leadership. Support required with setup, configuration, and optimization of desktop, as well as mobile devices. Troubleshooting hardware, software, network and connectivity issues as required.• Deliver an exceptional level of service with attention to detail in every interaction.• Respond promptly to service requests and ensure quality issue resolution with minimal disruption.• Manage VIP account credentialing, permissions and secure access protocols to protect data.• Provide proactive maintenance - Monitor VIP devices to identify and address issues before they affect productivity• Track and maintain equipment inventory for VIP users, ensuring timely and proactive upgrades and replacements.• Document support interactions in ticketing systems, record all steps taken during the engagement and resolution for knowledge base; follow up to ensure support needs met expectations.• Manage metrics on service requests, SLAs, and identify improvements areas.• Support with training VIP users on best practices, new technology updates, to enhance productivity. Provide personalized training sessions on software, hardware, as needed.• Adhere to strict confidentiality guidelines to protect VIP data and maintain privacy. Follow organizational and security policies. Practice best practices for secure device usage.• Acts as the IT support escalation point for VIP Users and overseeing resolution, and customer satisfaction. Collaborate with other IT teams as needed.• Willing to go above and beyond to deliver excellent service.
Qualifications:• Bachelor's degree in Information Technology, Engineering, or a technology related field.• 7+ years' experience in Desktop support with minimum 2 years in VIP support.• Proficiency with Windows, Mac OS, M365 platform.• Experience with configuring, managing, and supporting Android, iPhone and tablet devices.• Strong technical acumen• Excellent communication, customer service and problem-solving skills.• Strong interpersonal skills and ability to influence other team members both internally and externally.• Strong analytical and organizational skills• Ability to manage and handle complex issues in a professional manner.• Ability to multi-task, prioritize and handle multiple requests
Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:-6-month contact-ASAP start date-Onsite in New York City-Drug & Background required.-Pay Rate = $35-39 w2 per hour depending on experience.-This is an onsite role with 30% travel and on call requirements.
This role provides personalized IT support for Executives and Senior Leaders, while delivering exceptional customer service and technology experience, in a fast-paced environment. The individual will be required to troubleshoot and manage technical issues where confidentiality, professionalism and rapid response to support requests are crucial. Areas of responsibility include High-Touch White Glove service, technical troubleshooting, proactive Technology management, documentation and training.• Provide on-site and remote technical support to Executives and Senior Leadership. Support required with setup, configuration, and optimization of desktop, as well as mobile devices. Troubleshooting hardware, software, network and connectivity issues as required.• Deliver an exceptional level of service with attention to detail in every interaction.• Respond promptly to service requests and ensure quality issue resolution with minimal disruption.• Manage VIP account credentialing, permissions and secure access protocols to protect data.• Provide proactive maintenance - Monitor VIP devices to identify and address issues before they affect productivity• Track and maintain equipment inventory for VIP users, ensuring timely and proactive upgrades and replacements.• Document support interactions in ticketing systems, record all steps taken during the engagement and resolution for knowledge base; follow up to ensure support needs met expectations.• Manage metrics on service requests, SLAs, and identify improvements areas.• Support with training VIP users on best practices, new technology updates, to enhance productivity. Provide personalized training sessions on software, hardware, as needed.• Adhere to strict confidentiality guidelines to protect VIP data and maintain privacy. Follow organizational and security policies. Practice best practices for secure device usage.• Acts as the IT support escalation point for VIP Users and overseeing resolution, and customer satisfaction. Collaborate with other IT teams as needed.• Willing to go above and beyond to deliver excellent service.
Qualifications:• Bachelor's degree in Information Technology, Engineering, or a technology related field.• 7+ years' experience in Desktop support with minimum 2 years in VIP support.• Proficiency with Windows, Mac OS, M365 platform.• Experience with configuring, managing, and supporting Android, iPhone and tablet devices.• Strong technical acumen• Excellent communication, customer service and problem-solving skills.• Strong interpersonal skills and ability to influence other team members both internally and externally.• Strong analytical and organizational skills• Ability to manage and handle complex issues in a professional manner.• Ability to multi-task, prioritize and handle multiple requests
Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.