BayFirst National Bank
Loss Mitigation Specialist (Collections)
BayFirst National Bank, St. Petersburg, Florida, United States,
BayFirst National Bank is a full-service community bank as well as a national SBA Lender dedicated to providing a wide range of high quality banking services delivered in a personalized, friendly manner. Founded in 1999 and headquartered in St. Petersburg, Florida, we are a true community bank with the goal of becoming a one-stop shop and trusted financial resource for the communities that we serve.
Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.
Primary Purpose of Position:
The Loss Mitigation Specialist is responsible for collecting on delinquent loans and accounts by making and receiving calls in compliance with FDCPA standards and state laws to settle delinquent accounts. In addition to performing these collection duties the Loss Mitigation Specialist will interact with team members on regular basis as to account issues and serve as the first point of contact for the bank with delinquent customers. The position requires more than payment set ups so as to formulate the most effective and robust collections strategies possible resulting in a satisfactory rate and amount of delinquent and/or charged off loans when compared to peer institutions.
Primary Responsibilities include but are not limited to:
Collections
Responsible for early stage (10 - 60 days past due) collection efforts, mostly centered on SBA loans.Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters.Identify, evaluate, and resolve reasons for delinquency.Prepare and complete certain past due letters and mailings.Conduct research, skip trace as needed, gather financial statements for payment deferrals, run credit reports.Escalate calls and/or problem accounts to Special Assets supervisor or other team members.Summarize collection efforts in a consistent manner in order to pass certain accounts along for enhanced collection/legal actions.Fully abide by all current collections related laws and bank policy.Build rapport with customers, use tact and diplomacy, and have a sense of ownership for assigned accounts.Review case notes and related file materials to prepare for customer interactions.Related activities
Enter factual, concise, and timely notes into the Jack Henry case log system.Research billing disputes and follow up as needed with internal partner to resolve.Uploaded information into tracking folders and related systems as received.For SBA loans, comply with and understand the Standard Operating Procedures and inform borrower of program aspects and requirements.Attend and present the status of collection efforts at weekly or periodic past due meetings.Communicate with Special Assets team and all internal partners in a professional and effective manner.Qualifications include but are not limited to:
NOTE: Position is in-person in the St. Peterburg, FL location office.
College degree preferred, with at least 2 years prior banking or related experience. High school diploma or GED will also be considered with at least 5 years of banking experience.SBA loan documentation, servicing and liquidations requirements is a plusExperience in 1st party/3rd party collections requiredNOTE: Position is in-person in the St. Peterburg, FL location office.Functional / Technical Skills
Proficient in MS Windows/Outlook, ExcelProblem solving skills.Knowledge of FDCPA standards and state laws.Use basic business math to solve problems.Speak clearly, concisely, and effectively; actively listen to, and understand information and ideas as presented verbally.Read, interpret, and apply laws, rules, regulations, policies and/or procedures.Follow written and/or verbal instructions.Good organizational skills and ability to meet deadlines.Must be detailed oriented.Ability to input and interpret data.
BayFirst National Bank believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.
Primary Purpose of Position:
The Loss Mitigation Specialist is responsible for collecting on delinquent loans and accounts by making and receiving calls in compliance with FDCPA standards and state laws to settle delinquent accounts. In addition to performing these collection duties the Loss Mitigation Specialist will interact with team members on regular basis as to account issues and serve as the first point of contact for the bank with delinquent customers. The position requires more than payment set ups so as to formulate the most effective and robust collections strategies possible resulting in a satisfactory rate and amount of delinquent and/or charged off loans when compared to peer institutions.
Primary Responsibilities include but are not limited to:
Collections
Responsible for early stage (10 - 60 days past due) collection efforts, mostly centered on SBA loans.Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters.Identify, evaluate, and resolve reasons for delinquency.Prepare and complete certain past due letters and mailings.Conduct research, skip trace as needed, gather financial statements for payment deferrals, run credit reports.Escalate calls and/or problem accounts to Special Assets supervisor or other team members.Summarize collection efforts in a consistent manner in order to pass certain accounts along for enhanced collection/legal actions.Fully abide by all current collections related laws and bank policy.Build rapport with customers, use tact and diplomacy, and have a sense of ownership for assigned accounts.Review case notes and related file materials to prepare for customer interactions.Related activities
Enter factual, concise, and timely notes into the Jack Henry case log system.Research billing disputes and follow up as needed with internal partner to resolve.Uploaded information into tracking folders and related systems as received.For SBA loans, comply with and understand the Standard Operating Procedures and inform borrower of program aspects and requirements.Attend and present the status of collection efforts at weekly or periodic past due meetings.Communicate with Special Assets team and all internal partners in a professional and effective manner.Qualifications include but are not limited to:
NOTE: Position is in-person in the St. Peterburg, FL location office.
College degree preferred, with at least 2 years prior banking or related experience. High school diploma or GED will also be considered with at least 5 years of banking experience.SBA loan documentation, servicing and liquidations requirements is a plusExperience in 1st party/3rd party collections requiredNOTE: Position is in-person in the St. Peterburg, FL location office.Functional / Technical Skills
Proficient in MS Windows/Outlook, ExcelProblem solving skills.Knowledge of FDCPA standards and state laws.Use basic business math to solve problems.Speak clearly, concisely, and effectively; actively listen to, and understand information and ideas as presented verbally.Read, interpret, and apply laws, rules, regulations, policies and/or procedures.Follow written and/or verbal instructions.Good organizational skills and ability to meet deadlines.Must be detailed oriented.Ability to input and interpret data.
BayFirst National Bank believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.