CHRISTUS Health
System Administrator I - IM Data Center Operations
CHRISTUS Health, San Antonio, Texas, United States, 78208
Description
Summary:The System Administrator I is responsible for participating and providing technical skills in activities related to the support of database administration, system availability, system performance and capacity monitoring with assistance from other System Administrators. This is done in development projects, interfaces, and software installs and problem resolution at the direction and with the supervision of the Lead and Senior System Administrators. The System Administrator is also responsible for completing tasks in the design, coding, debugging, testing and implementation of computer programs and systems. The System Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.Responsibilities:Demonstrate general knowledge and troubleshooting skills in one or more of the following: email (including related IP services such as DNS and SMTP); enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and othersDemonstrate general knowledge and troubleshooting skills in one or more of the following: enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client/server applications, and enterprise backup and recovery systemsDemonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendorsIdentify and manage basic level problems and issues with assigned systemsUtilize standard and ad-hoc procedures to perform problem resolution for systemUse appropriate tools to track and report problem status and escalate in a timely mannerProduce and maintain technical documentation on the assigned systemsDocument and update telecommunications and networking technical standards and proceduresMaintain data in network management for accuracyProduce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management systemManage basic level internal projects including tasks, deadlines and reportingParticipate in departmental programs that promote and deliver exceptional customer serviceFollow established policies, procedures and standards defined by the departmentParticipate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teamsUnderstand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safetyIdentify and resolve or escalate any issues or violations to management and other groups, as neededMaintain a clean, organized and safe work environmentDemonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studiesAssist other IM teams by providing second level support and guidanceParticipate in after-hours technical support by rotating call schedule on a regular basisPerform other duties as assigned by management or designeeRequirements:High School DiplomaWork Type:Full TimeEEO is the law - click below for more information:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.
Summary:The System Administrator I is responsible for participating and providing technical skills in activities related to the support of database administration, system availability, system performance and capacity monitoring with assistance from other System Administrators. This is done in development projects, interfaces, and software installs and problem resolution at the direction and with the supervision of the Lead and Senior System Administrators. The System Administrator is also responsible for completing tasks in the design, coding, debugging, testing and implementation of computer programs and systems. The System Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.Responsibilities:Demonstrate general knowledge and troubleshooting skills in one or more of the following: email (including related IP services such as DNS and SMTP); enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and othersDemonstrate general knowledge and troubleshooting skills in one or more of the following: enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client/server applications, and enterprise backup and recovery systemsDemonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendorsIdentify and manage basic level problems and issues with assigned systemsUtilize standard and ad-hoc procedures to perform problem resolution for systemUse appropriate tools to track and report problem status and escalate in a timely mannerProduce and maintain technical documentation on the assigned systemsDocument and update telecommunications and networking technical standards and proceduresMaintain data in network management for accuracyProduce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management systemManage basic level internal projects including tasks, deadlines and reportingParticipate in departmental programs that promote and deliver exceptional customer serviceFollow established policies, procedures and standards defined by the departmentParticipate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teamsUnderstand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safetyIdentify and resolve or escalate any issues or violations to management and other groups, as neededMaintain a clean, organized and safe work environmentDemonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studiesAssist other IM teams by providing second level support and guidanceParticipate in after-hours technical support by rotating call schedule on a regular basisPerform other duties as assigned by management or designeeRequirements:High School DiplomaWork Type:Full TimeEEO is the law - click below for more information:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.