PayPal
Sr. Customer Success Manager at PayPal in San Jose, CA
PayPal, San Jose, California, United States, 95199
Sr. Customer Success Manager at PayPal in San Jose, CAKey Experience
Bachelor's Degree or relevant experience is required.Payment processing, acquiring/issuing or financial services/credit experience is essential.Minimum of 8 years in customer success management or account servicing experience with complex, enterprise solutions to Fortune 1000 companies; 10 years preferred.Contract Management experience in redlining, compliance, negotiating and guiding contract renewal or termination/expiration.Experience in an environment where cross-functional collaboration is essential to accomplishing goals and objectives.Multi-year track record of over-achievement (internal candidate only).Responsibilities
The Global Account Customer Success Manager will be responsible for maintaining and strengthening the Global Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business.Proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn.Identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives.Act as a trusted advisor and strategic thought partner to merchants, managing and leading the customer relationship for merchants whose current value exceeds their potential value to PayPal.Facilitate technical support and/or provide training on PayPal products and tools.Develop customer success plans with key merchant contacts and facilitate Quarterly Business Reviews with merchants.Travel to merchant's locations or events as necessary.Update and document all significant activities for clients into systems in a timely manner to track activities for future references.Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc.).Measure success through customer satisfaction, integration quality, sales opportunities, decline/churn prevention, and overall success of the Global Accounts business unit.Provide innovation that increases net revenue, client retention, and is scalable to meet client needs.Monitor health of portfolio and complete monthly analysis of Growth, Decline, Risk, and Churn.Advocate for merchants with internal teams to ensure long-term retention.Manage portfolio growth by reviewing merchant operating models and identifying expansion opportunities.Represent the voice of the merchant within PayPal as it relates to product enhancements and system upgrades/outages.Benefits
Salary Range: $80K -- $100KEstimated Hourly Rate: $20 to $28 per hour based on qualifications.At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
#J-18808-Ljbffr
Bachelor's Degree or relevant experience is required.Payment processing, acquiring/issuing or financial services/credit experience is essential.Minimum of 8 years in customer success management or account servicing experience with complex, enterprise solutions to Fortune 1000 companies; 10 years preferred.Contract Management experience in redlining, compliance, negotiating and guiding contract renewal or termination/expiration.Experience in an environment where cross-functional collaboration is essential to accomplishing goals and objectives.Multi-year track record of over-achievement (internal candidate only).Responsibilities
The Global Account Customer Success Manager will be responsible for maintaining and strengthening the Global Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business.Proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn.Identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives.Act as a trusted advisor and strategic thought partner to merchants, managing and leading the customer relationship for merchants whose current value exceeds their potential value to PayPal.Facilitate technical support and/or provide training on PayPal products and tools.Develop customer success plans with key merchant contacts and facilitate Quarterly Business Reviews with merchants.Travel to merchant's locations or events as necessary.Update and document all significant activities for clients into systems in a timely manner to track activities for future references.Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc.).Measure success through customer satisfaction, integration quality, sales opportunities, decline/churn prevention, and overall success of the Global Accounts business unit.Provide innovation that increases net revenue, client retention, and is scalable to meet client needs.Monitor health of portfolio and complete monthly analysis of Growth, Decline, Risk, and Churn.Advocate for merchants with internal teams to ensure long-term retention.Manage portfolio growth by reviewing merchant operating models and identifying expansion opportunities.Represent the voice of the merchant within PayPal as it relates to product enhancements and system upgrades/outages.Benefits
Salary Range: $80K -- $100KEstimated Hourly Rate: $20 to $28 per hour based on qualifications.At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
#J-18808-Ljbffr