Massachusetts Water Resources Authority
Manager, Training & Development
Massachusetts Water Resources Authority, Winthrop, Massachusetts, us, 02152
POSITION:
Manager, Training and Development
DIVISION:
Administration
DEPARTMENT:
Human Resources
UNION/GRADE:
Non-union/Grade 14
BASIC PURPOSE: Develops, implements and manages all professional, technical and non-technical training and development programs for the Authority.
SUPERVISION RECEIVED: Works under the general supervision of the Director of Human Resources.
SUPERVISION EXERCISED: Exercises close supervision over Training Department staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the design, implementation and evaluation of all training and development programs for MWRA staff, including non-union, supervisory, technical, trades, maintenance and administrative personnel. Manages the training unit and ensures that all training programs are results-oriented and meet current and future training needs. Provides guidance to Senior Managers on succession planning training initiatives. Designs and implements license renewal, skill development and career development programs to ensure that MWRA has qualified resources to meet current and future work and skill mix requirements. Ensures sufficient training availability to meet mandatory requirements for license renewals (Water and Wastewater Operator, Electrician, Plumber, Heavy Equipment Operator, etc.) Manages the tuition reimbursement and remission program. Serves as administrator for the learning management system (LMS). Works closely with Management Information Systems (MIS) Department and vendor on updates to the LMS. Ensures reports are readily available to managers and super-users. Works closely with the Procurement Department on securing bids and contracts for training services provided by outside vendors. Identifies relevant online courses (e.g., LinkedIn Learning) and promotes these offerings to employees. Designs and conducts Training Needs Assessments and periodic surveys to determine the training requirements and priorities of the Authority. Maintains training data integrity and accuracy for all training programs and keeps information up-to-date in tracking systems. Develops Training Department procedures and assists in the development and implementation of training policies, procedures and special human resource program initiatives. Develops curriculum and other descriptive training materials. Conducts and supervises training programs, workshops and seminars virtually and in person at all MWRA locations. Establishes and maintains active working relationships with union leadership in implementing training programs. Establishes and maintains contact with other agencies, training organizations and associations for the purpose of keeping abreast of new training offerings and courses. Maintains relationships with educational institutions and professional associations that provide environmental, wastewater and other related training programs. Manages the department in a manner that is consistent with MWRA's goals of Diversity, Equity, and Inclusion.
SECONDARY DUTIES: Performs other related duties as required.
MINIMUM QUALIFICATIONS: Education and Experience: A Bachelor's degree in education, human resources, communications, or related field; and Thorough understanding of design, development, management, delivery and evaluation of professional, technical and non-technical training programs as acquired through at least seven (7) years of experience, of which at least three (3) years are in a supervisory and/or managerial capacity; or Any equivalent combination of education or experience. Necessary Knowledge, Skills and Abilities: Experience in meeting facilitation, moderating training sessions, and coordinating large online meetings. Excellent written and oral communication skills including public speaking and presentation skills. Demonstrated knowledge and skills in providing professional, technical and non-technical training, competency-based training, and career development. Strong command of WebEx and other web-based sharing platforms including experience recording and developing training sessions conducted in WebEx or equivalent videoconferencing tool. Solid knowledge of the Microsoft Office Suite. Ability to use learning management system (LMS) as a platform to manage trainings. Experience with Infor LMS preferred. Knowledge of the public sector procurement process preferred. Public sector experience and/or experience in water/wastewater industry preferred.
SPECIAL REQUIREMENTS: Valid Class D Massachusetts Motor Vehicle Operators License. Must be available for on-call nights and weekends on a rotating basis.
TOOLS AND EQUIPMENT USED: Office machines as normally associated with professional administrative settings, including but not limited to the use of telephone, personal computer, word processing and other software, videoconferencing applications, copier, scanner, and fax machine.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to feel, finger, handle or operate objects, including office equipment or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee is regularly required to sit, and talk or hear. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in an office environment. The noise level in the normal work environment is a moderately quiet office setting. Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.
#J-18808-Ljbffr
Manager, Training and Development
DIVISION:
Administration
DEPARTMENT:
Human Resources
UNION/GRADE:
Non-union/Grade 14
BASIC PURPOSE: Develops, implements and manages all professional, technical and non-technical training and development programs for the Authority.
SUPERVISION RECEIVED: Works under the general supervision of the Director of Human Resources.
SUPERVISION EXERCISED: Exercises close supervision over Training Department staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the design, implementation and evaluation of all training and development programs for MWRA staff, including non-union, supervisory, technical, trades, maintenance and administrative personnel. Manages the training unit and ensures that all training programs are results-oriented and meet current and future training needs. Provides guidance to Senior Managers on succession planning training initiatives. Designs and implements license renewal, skill development and career development programs to ensure that MWRA has qualified resources to meet current and future work and skill mix requirements. Ensures sufficient training availability to meet mandatory requirements for license renewals (Water and Wastewater Operator, Electrician, Plumber, Heavy Equipment Operator, etc.) Manages the tuition reimbursement and remission program. Serves as administrator for the learning management system (LMS). Works closely with Management Information Systems (MIS) Department and vendor on updates to the LMS. Ensures reports are readily available to managers and super-users. Works closely with the Procurement Department on securing bids and contracts for training services provided by outside vendors. Identifies relevant online courses (e.g., LinkedIn Learning) and promotes these offerings to employees. Designs and conducts Training Needs Assessments and periodic surveys to determine the training requirements and priorities of the Authority. Maintains training data integrity and accuracy for all training programs and keeps information up-to-date in tracking systems. Develops Training Department procedures and assists in the development and implementation of training policies, procedures and special human resource program initiatives. Develops curriculum and other descriptive training materials. Conducts and supervises training programs, workshops and seminars virtually and in person at all MWRA locations. Establishes and maintains active working relationships with union leadership in implementing training programs. Establishes and maintains contact with other agencies, training organizations and associations for the purpose of keeping abreast of new training offerings and courses. Maintains relationships with educational institutions and professional associations that provide environmental, wastewater and other related training programs. Manages the department in a manner that is consistent with MWRA's goals of Diversity, Equity, and Inclusion.
SECONDARY DUTIES: Performs other related duties as required.
MINIMUM QUALIFICATIONS: Education and Experience: A Bachelor's degree in education, human resources, communications, or related field; and Thorough understanding of design, development, management, delivery and evaluation of professional, technical and non-technical training programs as acquired through at least seven (7) years of experience, of which at least three (3) years are in a supervisory and/or managerial capacity; or Any equivalent combination of education or experience. Necessary Knowledge, Skills and Abilities: Experience in meeting facilitation, moderating training sessions, and coordinating large online meetings. Excellent written and oral communication skills including public speaking and presentation skills. Demonstrated knowledge and skills in providing professional, technical and non-technical training, competency-based training, and career development. Strong command of WebEx and other web-based sharing platforms including experience recording and developing training sessions conducted in WebEx or equivalent videoconferencing tool. Solid knowledge of the Microsoft Office Suite. Ability to use learning management system (LMS) as a platform to manage trainings. Experience with Infor LMS preferred. Knowledge of the public sector procurement process preferred. Public sector experience and/or experience in water/wastewater industry preferred.
SPECIAL REQUIREMENTS: Valid Class D Massachusetts Motor Vehicle Operators License. Must be available for on-call nights and weekends on a rotating basis.
TOOLS AND EQUIPMENT USED: Office machines as normally associated with professional administrative settings, including but not limited to the use of telephone, personal computer, word processing and other software, videoconferencing applications, copier, scanner, and fax machine.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to feel, finger, handle or operate objects, including office equipment or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee is regularly required to sit, and talk or hear. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in an office environment. The noise level in the normal work environment is a moderately quiet office setting. Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.
#J-18808-Ljbffr