Tax Examining Technician/Compliance Liaison

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Return Integrity and Compliance Services The following are the duties of this position at the full working level. The incumbent resolves inquiries that deal with a variety of technical and/or complex procedural issues. Determines appropriate assignment, acknowledges receipt, reviews, analyzes, and evaluates information provided by customers regarding the problem or issue. If necessary, elicits additional information that may be necessary to clarify the problem and contacts third parties for information verification as necessary. Reviews, analyzes, and processes cases involving all types of individual and/or business master file taxpayer initiated inquiries, claims, and internally generated adjustments for TAS/Innocent Spouse/Frivolous Filer, etc. This level of work involves current and prior year tax rules, regulations, and procedures. Reviews completed case files for tax computations and procedural accuracy. Provides feedback to field personnel on quality of work product. Recommends additional training and reports any quality trends identified to management. Monitors inventory through its conclusions using established and ad-hoc reports and databases. Updates internal reporting system(s) to capture data on the number of referrals received in the function and completes monthly reports, which are submitted through the management chain to Headquarters Staff. Identifies and anticipates problem areas, error trends, and systemic and procedural problems. Works with analysts and management, at the appropriate levels, to develop solutions. Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD): PD95437 Visit the IRS SPD Library to access the position descriptions. File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on. Obtain and use a Government-issued charge card for business-related travel. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-8 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with relevant tax laws, rules, and regulations which may include individual and business tax law, collection techniques and enforcement, actions, regulations, practices, tax forms, notices, bills, and other documents to manage sensitive case problems; Experience identifying the nature and scope of problems or issues, making appropriate adjustments to accounts, and advising taxpayers of options available for meeting tax obligations; and Experience with available on-line systems, research materials, technology, and tools to resolve taxpayer's inquiries. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional Information We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a bargaining unit position. Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m. Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Relocation expenses - NO For more information regarding Union Representation click here National Treasury Employees Union - NTEU