MSX International Inc.
Mobile Service Solution Specialist - Indy/Louisville
MSX International Inc., Louisville, Kentucky, us, 40201
Title: Mobile Service Solution Specialist - Indy/Louisville
Location: KY, USJob Type: Full-time with BenefitsWho We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.MSX International is seeking dynamic individuals to join our team. As an Operations Specialist/Launch Trainer, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.What Your Day-to-Day Responsibilities Include:Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.Understand how Mobile Service vehicles function and train technicians on their features.Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.Ensure dealers are ready to launch vans promptly upon arrival.Conduct launch events, aligning on business goals and training Mobile Service Technicians.Plan and execute tailored onsite sustainment meetings.Develop action plans to exceed program goals, focusing on service processes.Share best practices and key success drivers with dealers.Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.Create visit summaries and action plans for stakeholders.What You Bring:Minimum of High School diploma or equivalent experienceWillingness to travel daily for work.Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).Proficiency in communication and relationship-building.Successfully managed assigned territories or regions.Possess excellent verbal and written communication skills.Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).Can leverage relationships to identify and sell the business case for change.Analyze data from dealer financials and operational assessments to establish action plans.Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.WORK ENVIRONMENT:85% Travel required Weekly.Ability to equally accommodate working from home office or remote location.MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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Location: KY, USJob Type: Full-time with BenefitsWho We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.MSX International is seeking dynamic individuals to join our team. As an Operations Specialist/Launch Trainer, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.What Your Day-to-Day Responsibilities Include:Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.Understand how Mobile Service vehicles function and train technicians on their features.Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.Ensure dealers are ready to launch vans promptly upon arrival.Conduct launch events, aligning on business goals and training Mobile Service Technicians.Plan and execute tailored onsite sustainment meetings.Develop action plans to exceed program goals, focusing on service processes.Share best practices and key success drivers with dealers.Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.Create visit summaries and action plans for stakeholders.What You Bring:Minimum of High School diploma or equivalent experienceWillingness to travel daily for work.Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).Proficiency in communication and relationship-building.Successfully managed assigned territories or regions.Possess excellent verbal and written communication skills.Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).Can leverage relationships to identify and sell the business case for change.Analyze data from dealer financials and operational assessments to establish action plans.Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.WORK ENVIRONMENT:85% Travel required Weekly.Ability to equally accommodate working from home office or remote location.MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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