help desk i

help desk i. sterling heights , michigan posted november 4, 2024 job details summary $20 - $27 per hour temp to perm bachelor degree category computer and mathematical occupations reference1071147 job details job summary: Our SouthEast Michigan Client has a contract to hire opportunity for a Help Desk Analyst to join their growing team. This is an onsite role in Sterling Heights. Ideal candidates with have around a year of Help Desk experience, customer service skills, understanding of ticketing systems, preferably Jira and good troubleshooting skills. location: Sterling Heights, Michigan job type: Contract salary: $20 - 27 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Receive and log incoming incident reports from end-users via various communication channels. Investigate, diagnose, and troubleshoot technical issues reported by end-users, aiming to provide accurate solutions or workarounds promptly. Utilize the Jira platform to manage and track incidents throughout their lifecycle. Create and maintain detailed incident records, including accurate descriptions of reported problems, diagnostic steps taken, and resolutions applied. Collaborate with Tier 2 Support to escalate incidents when necessary, ensuring smooth handoffs and maintaining constant communication. Provide exceptional customer service by communicating clearly, professionally, and empathetically with end-users throughout the incident resolution process. Document incident details, troubleshooting steps, and resolutions accurately within the organization's knowledge base. Contribute to the continuous improvement of the knowledge base by suggesting updates and improvements based on evolving incident patterns. Generate regular and ad hoc reports on incident trends, response times, and resolution outcomes for management review. qualifications: Experience level: Entry Level Minimum 1 year of experience Education: Bachelors skills: Helpdesk (1 year of experience is required) Windows Telecom JIRA Office 365 (1 year of experience is required) Active Directory (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupportrandstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.