Expeditors
Support Specialist - Legacy, IS Operational Experience
Expeditors, Seattle, Washington, us, 98127
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systemsJob Description
Our OXP Legacy support team plays a critical role in the front-line investigation and resolution of systems issues for our mission critical systems of record.
The Support Specialist is responsible for the analysis, investigation and resolution of emergent system issues. This position will utilize a variety of applications, tools, and SOPs while engaging with internal stakeholders to further support issue solutions.
Support Specialists communicate daily with branches around the world, facilitate research requests, execute code releases, mitigate service interruptions and play an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident management and prioritization in a 24/7 environment, and helping to identify issues while maintaining and improving processes and documentation.
Having a strong sense of curiosity about logistics, exceptional technical skills, and an innate customer service-oriented attitude are essential for being successful in this position. Come prepared to learn, share and provide the very best in customer service!
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Downtown SeattleFederal WayLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONS
Exceptional customer serviceSuperior organization skillsAbility to create instructional and technical documentationProblem solverDESIRED QUALIFICATIONS
Resolve problems creatively using technologySkilled in applying a variety of triage and analysis techniquesKnowledge of Unix, scripting, SQL and programming languagesPrevious work experienceImprove processesDegree or comparable work experienceApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $78,000 to $88,000
Expeditors offers excellent benefits:
Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through FridayBusiness professional dress code
All your information will be kept confidential according to EEO Guidelines.
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systemsJob Description
Our OXP Legacy support team plays a critical role in the front-line investigation and resolution of systems issues for our mission critical systems of record.
The Support Specialist is responsible for the analysis, investigation and resolution of emergent system issues. This position will utilize a variety of applications, tools, and SOPs while engaging with internal stakeholders to further support issue solutions.
Support Specialists communicate daily with branches around the world, facilitate research requests, execute code releases, mitigate service interruptions and play an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident management and prioritization in a 24/7 environment, and helping to identify issues while maintaining and improving processes and documentation.
Having a strong sense of curiosity about logistics, exceptional technical skills, and an innate customer service-oriented attitude are essential for being successful in this position. Come prepared to learn, share and provide the very best in customer service!
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Downtown SeattleFederal WayLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONS
Exceptional customer serviceSuperior organization skillsAbility to create instructional and technical documentationProblem solverDESIRED QUALIFICATIONS
Resolve problems creatively using technologySkilled in applying a variety of triage and analysis techniquesKnowledge of Unix, scripting, SQL and programming languagesPrevious work experienceImprove processesDegree or comparable work experienceApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $78,000 to $88,000
Expeditors offers excellent benefits:
Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through FridayBusiness professional dress code
All your information will be kept confidential according to EEO Guidelines.