IT Help Desk Support

Responsibilities: Respond to requests for technical assistance via phone or electronically (tickets). Educate end-users on how to resolve various hardware and software problems. Diagnose and resolve technical hardware and software issues. Track and route problems and requests and document resolutions. Stay current with system information, changes and updates. Setup new user hardware/ software. Maintain hardware and software inventory. Clone computer using imaging software; maintain clone images. Provide technical assistance for all printers and scanners. Provide technical assistance to users for network, VPN, web based portal and wireless issues. Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate. Skills Required: At least 2 years' experience supporting Windows 10 desktop/laptop PCs Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs Experience installing software, patches, updates on Desktops, Laptops, Servers Experience troubleshooting basic network, software, printing problems Customer Service Experience a must Skills Preferred but not required: CompTIA A, Security or Network Location: Hampton, VA Hours: 7:30am - 4:30pm and 8:00am - 5:00pm (rotating) Benefits: Company Paid Parental Leave Company Paid Life Insurance Short Term & Long-Term Disability Paid Holidays Health and Wellness program Volunteer Time All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.