Highgate Hotels L.P.
General Manager
Highgate Hotels L.P., New York, New York, us, 10261
Compensation Type
Yearly - 180K - 200K, Bonus and BenefitsHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.Location
Drawing on the creative heritage of SoHo, ModernHaus is a place where art, community, and innovation come together in an unforgettable urban setting. For travelers craving fresh air and plenty of room to spread out, ModernHaus SoHo boasts 11,000 square feet of outdoor space—providing a rare resort experience in the heart of New York City.Overview
We are looking for a lifestyle luxury hotel experienced General Manager for our beloved ModernHaus Hotel - Upscale Hotel in
Soho . The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employees while maintaining the integrity of the hotel.Responsibilities
Tour the operating departments daily, making adjustments as needed via department heads.Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards.Meet all financial review dates and corporate directed programs in a timely fashion.Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.Develop managers for future advancement through competency training and corporate sponsored training programs.In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions.Participate in required M.O.D. coverage as scheduled.Maintain direct contact with and monitor the development of management trainees.Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.Oversee and assist in the Highgate Hotel budget process as required.Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.Ensure complete processing of invoices daily by using the A/P process.Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers, and all other employees.Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s.Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s.Perform any other duties as requested by the Vice President or Regional Director of Operations.Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.Meet clients on the property, including meeting contacts and potential clients touring the property.Be in the public areas during peak times, greeting guests and offering assistance as needed.Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed.Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.Complete required corporate training modules, and become certified to train those as required.Ensure that all scheduled meetings take place on the property.Qualifications
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel-required meetings and training.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.
#J-18808-Ljbffr
Yearly - 180K - 200K, Bonus and BenefitsHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.Location
Drawing on the creative heritage of SoHo, ModernHaus is a place where art, community, and innovation come together in an unforgettable urban setting. For travelers craving fresh air and plenty of room to spread out, ModernHaus SoHo boasts 11,000 square feet of outdoor space—providing a rare resort experience in the heart of New York City.Overview
We are looking for a lifestyle luxury hotel experienced General Manager for our beloved ModernHaus Hotel - Upscale Hotel in
Soho . The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employees while maintaining the integrity of the hotel.Responsibilities
Tour the operating departments daily, making adjustments as needed via department heads.Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards.Meet all financial review dates and corporate directed programs in a timely fashion.Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.Develop managers for future advancement through competency training and corporate sponsored training programs.In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions.Participate in required M.O.D. coverage as scheduled.Maintain direct contact with and monitor the development of management trainees.Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.Oversee and assist in the Highgate Hotel budget process as required.Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.Ensure complete processing of invoices daily by using the A/P process.Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers, and all other employees.Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s.Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s.Perform any other duties as requested by the Vice President or Regional Director of Operations.Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.Meet clients on the property, including meeting contacts and potential clients touring the property.Be in the public areas during peak times, greeting guests and offering assistance as needed.Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed.Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.Complete required corporate training modules, and become certified to train those as required.Ensure that all scheduled meetings take place on the property.Qualifications
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel-required meetings and training.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.
#J-18808-Ljbffr