Whatnot
Software Engineer, Customer Experience Engineering
Whatnot, San Francisco, California, United States, 94199
Software Engineer, Customer Experience Engineering
Whatnot
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.You’re going to be our next engineer building the fundamental Seller, Order and Support experiences for all buyers and sellers.You’ll build products end-to-end which power core buyer and seller experiences at Whatnot.You’ll implement more helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base.Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale.Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape.As our next Software Engineer on the Customer Experience team, you should have 6+ years of generalist software development experience in high-growth startups, plus:Bachelor’s degree in Computer Science, a related field, or equivalent work experience.You have keen product and customer sense. You’ll impact customers globally and be crucial in Whatnot earning their trust. You first think about users, rather than the best technical solution.Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with.An interest or experience in Machine Learning solution development.$185,000/year to $245,000/year + benefits + equityThe salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits or equity.Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, VisionWork From Home Support
Home office setup allowanceMonthly allowance for cell phone and internet
Care benefits
Monthly allowance on both food and wellnessAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationallyMonthly allowance to dogfood the app16 weeks of paid parental leave + one month gradual return to work.Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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Whatnot
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.You’re going to be our next engineer building the fundamental Seller, Order and Support experiences for all buyers and sellers.You’ll build products end-to-end which power core buyer and seller experiences at Whatnot.You’ll implement more helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base.Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale.Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape.As our next Software Engineer on the Customer Experience team, you should have 6+ years of generalist software development experience in high-growth startups, plus:Bachelor’s degree in Computer Science, a related field, or equivalent work experience.You have keen product and customer sense. You’ll impact customers globally and be crucial in Whatnot earning their trust. You first think about users, rather than the best technical solution.Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with.An interest or experience in Machine Learning solution development.$185,000/year to $245,000/year + benefits + equityThe salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits or equity.Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, VisionWork From Home Support
Home office setup allowanceMonthly allowance for cell phone and internet
Care benefits
Monthly allowance on both food and wellnessAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationallyMonthly allowance to dogfood the app16 weeks of paid parental leave + one month gradual return to work.Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
#J-18808-Ljbffr