Staff Technical Program Manager, Infrastructure Engineering

The Infrastructure team builds the foundation we need to support our web and mobile applications, as well as our robust API. We build and operate the software that enables Asana’s security, scalability, and speed. Each day, we combine industry best-practices and innovation to support this product-focused company.As the first Technical Program Manager in Infrastructure Engineering, you will play a key role in shaping the future evolution of our operations & execution. We're looking for a leader who is equally passionate about collaborating with internal and external customers as they are about driving complex, cross-team projects with ambitious deadlines. In this role, you will work closely with teams on specific projects, such as standardizing, upgrading, and consolidating our Observability tool. You'll also partner with cross-functional leaders to elevate our operations by ensuring our incident management processes & action items are being followed through, as well as identifying & driving improvements to meet the evolution of our business needs. This is a unique opportunity to leverage your expertise and skills to drive strategic priorities while continuously learning new domains and expanding your impact across a diverse set of challenges.This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.What you’ll achieveSupport the planning & execution of cross-team projects by aligning requirements and dependencies, tracking progress, and proactively surfacing risks and blockers.Own and drive the improvement of the internal customer experience by understanding their pain points, prioritizing needs, and working with leaders and teams to address them effectively.Partner with internal stakeholders across engineering, product, legal, business, as well as customers, to enhance incident management, Asana’s reliability, and customer communications.Evolve our processes to maintain an increasing bar of compliance, addressing security and incident action items within SLA.Design & lead improvements to our operational processes to ensure we stay ahead in improving Asana’s reliability, cost efficiency, and operational toil.About youExperience (7+ years) in project/program management, including leadership role driving complex strategic priorities and/or managing others.Strong program management skills, capable of managing a diverse range of priorities & cross-functional stakeholders.Track record of setting direction and leading large-scale initiatives that span multiple teams and functions.Experience in managing internal programs, comfortable with engaging with both internal & external customers.Strong communication skills, with the ability to clearly articulate technical requirements to a wide range of cross-functional stakeholders.Comfortable with ambiguity, capable of identifying and solving problems independently.Experience working with Infrastructure teams, incident management, and large migrations are preferred.At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.What we’ll offerOur comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.For this role, the estimated base salary range is between $194,000 - $246,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:Mental health, wellness & fitness benefitsCareer coaching & supportInclusive family building benefitsLong-term savings or retirement plansIn-office culinary options to cater to your dietary preferencesAbout usAsana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission.

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