Bighornlaw
Guest Services Manager
Bighornlaw, Fort Lauderdale, Florida, us, 33336
Sheraton Suites Cypress Creek • Fort Lauderdale, FL, USPosted 3 days agoDescription
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!Responsibilities
Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotelPromote hotel services and amenities through various up-selling techniques to increase room occupancy and profitabilityResolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive mannerEstablish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectivesMonitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamworkQualifications
Previous Guest Relations and Front Office experience in a hotel requiredKnowledge of Lightspeed PMS a plusDetail-oriented with outstanding organizational and communication skillsAble to handle a multitude of tasks in an ever-changing environmentEffective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely mannerHigh School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping, or related professional areaMust be able to speak and write fluently in English. Bilingual in Spanish, a plusMust be able to work effectively in a teamMust be able to work flexible schedules including holidays and weekends and able to perform multiple tasksThorough knowledge of Microsoft Office (Word, Excel, and Outlook)
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Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!Responsibilities
Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotelPromote hotel services and amenities through various up-selling techniques to increase room occupancy and profitabilityResolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive mannerEstablish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectivesMonitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamworkQualifications
Previous Guest Relations and Front Office experience in a hotel requiredKnowledge of Lightspeed PMS a plusDetail-oriented with outstanding organizational and communication skillsAble to handle a multitude of tasks in an ever-changing environmentEffective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely mannerHigh School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping, or related professional areaMust be able to speak and write fluently in English. Bilingual in Spanish, a plusMust be able to work effectively in a teamMust be able to work flexible schedules including holidays and weekends and able to perform multiple tasksThorough knowledge of Microsoft Office (Word, Excel, and Outlook)
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