System Support Analyst

System Support Analyst Print (https://www.governmentjobs.com/careers/edcgov/jobs/newprint/4733561) Apply ? System Support Analyst Salary $57,366.40 - $69,742.40 Annually Location Placerville & South Lake Tahoe, CA Job Type Full Time, Part Time, Limited Term & Extra Help Job Number 2411-7109SLTPV Department Health and Human Services Agency Division Social Services Opening Date 11/20/2024 Closing Date 12/4/2024 11:59 PM Pacific Description Benefits Questions Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. HEALTH AND HUMAN SERVICES AGENCY The El Dorado County Health and Human Services Agency (https://www.edcgov.us/HHSA/) is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities. SOCIAL SERVICES DIVISION The Health and Human Services Agencys Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, General Assistance and employment services. THE OPPORTUNITY The System Support Analyst serves as the main resource person for users of a statewide automated system and related systems which support public assistance and/or child welfare services; answers user questions; analyzes, investigates, and resolves computer-related problems; improves and modifies systems; provides training and instruction; coordinates with the state central help desk. The selected candidate will have the opportunity to: Diagnose problems to determine if the cause is due to system, software, hardware, or other sources, and correct problem and operational procedures or refers more difficult problems to appropriate personnel or vendors. Research regulations, procedures, and/or technical reference material as necessary. Review upcoming changes to programs, regulations, or system (All County Letters, Management Change Requests), identify impact on and necessary changes to the statewide automated system and provide recommendations. Troubleshoot case problems and review change requests from staff, apply rules and regulations, determine if a change to the statewide automated system is required and provide recommendations; develop workarounds when necessary. Meet with management, supervisory staff, and other staff regarding systems usage, improvements, modifications, maintenance, and training needs for workers. Work with computer support personnel in identifying problems with the system, programs, PC's, or printers. For a full description of duties, responsibilities, please review the job description here (https://www.governmentjobs.com/careers/edcgov/classspecs/854162?keywordsSYSTEM%20SUPPORT&pagetypeclassSpecifications) . Ideal Candidate Statement The ideal candidate for this position is a skilled problem-solver with extensive experience in supporting and troubleshooting statewide automated systems for public assistance or child welfare services. They are highly knowledgeable in system diagnostics, regulatory requirements, and program procedures, enabling them to effectively resolve user issues, implement system improvements, and maintain compliance with evolving regulations. This candidate demonstrates a proactive approach to analyzing technical issues, providing functional direction to staff, and coordinating solutions with IT personnel, central help desks, and external vendors as needed. In addition, the candidate excels in user training and communication, creating accessible instructional materials and delivering training sessions tailored to diverse audiences with varying levels of technical expertise. With strong organizational skills and a commitment to timely issue resolution, they maintain accurate records, develop ad-hoc reports, and manage multiple priorities with attention to detail and confidentiality. Their ability to foster positive working relationships and communicate effectively with team members, state agencies, and other stakeholders positions them to be a valuable resource and representative of the department. Human Resources will assess your application to determine if you are minimally qualified using the following recommendations. Education and Experience: Two (2) years of full-time experience that has included the use of a statewide automated system and related systems, which support either public assistance or child welfare programs (depending on option recruited for). This experience must have provided the applicant with broad knowledge of the relevant programs and statewide automated system. Licenses and Certifications: Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record. Click here (https://www.governmentjobs.com/careers/edcgov/classspecs/854162?keywordsSYSTEM%20SUPPORT&pagetypeclassSpecifications) to view the minimum qualifications for System Support Analyst, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply" link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept". If you have any questions regarding this recruitment, contact Nicholas Jetton in Human Resources at nicholas.jettonedcgov.us. RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. A training and experience evaluation (pass/fail) will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here. (https://www.edcgov.us/Government/HumanResources/Pages/Recruitment.aspx) Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for System Support Analyst. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. If you are interested in the position of System Support Analyst within any County department, please submit your application. We currently have the following vacancies: One (1) full time vacancy in the Health and Human Services Agency, Social Services located in Placerville or South Lake Tahoe, CA. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles to Downtown Sacramento 50 miles to Sacramento International Airport 129 miles to San Francisco Here area few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Races Farm to Fork Restaurants Small Business Shop Employees that are buying a home in El Dorado County may qualify for down payment assistance. Click here (https://www.eldoradocounty.ca.gov/files/assets/county/v/1/documents/government/human-resources/gsfa-brochure-for-job-postings.pdf) for more information. CHECK OUT OUR VIDEO TO LEARN MORE The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERS Retirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here (https://www.edcgov.us/Government/Risk/Documents/2023/GE%20Benefit%20Summary%2012-7-2022.pdf) . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. 01 Supplemental questions play an important role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. I acknowledge receipt of this information 02 The current vacancy is located in South Lake Tahoe, CA or Placerville, CA. Please select which location you are interested in. South Lake Tahoe, CA. Placerville, CA 03 Describe your experience working with statewide automated systems. Please highlight any experience assisting internal or external users with statewide public assistance systems. In your response, include the name(s) of the system(s), the employer(s) where this experience was gained, and the dates of employment. If you do not have experience in this area, please type N/A. 04 Describe your experience providing a high level of customer service while interacting with public, vendors, contractors, or colleagues. In your response, include the names of your employers where this experience was gained and the dates of employment. If you do not have experience in this area, please type N/A. 05 Describe your work experience researching upcoming changes to regulations, programs, and systems, and how you and provided recommendations and information to users of the changes. In your response, include the names of your employers where this experience was gained and the dates of employment. If you do not have experience in this area, please type N/A. 06 In this role, you may need to generate reports or analyze data from automated systems. Describe your experience with data extraction and reporting. In your response, include the name(s) of the system(s), the employer(s) where this experience was gained, and the dates of employment. If you do not have experience in this area, please type N/A. 07 Describe a time when you had to make an independent decision to resolve a systems-related issue. How did you assess the situation, and what was the outcome? In your response, include the name(s) of the employer(s) where this experience was gained, and the dates of employment. If you do not have experience in this area, please type N/A. Required Question