Insight Global
Senior HR Shared Service Manager
Insight Global, Houston, Texas, United States, 77246
The Senior HR Shared Services Manager will lead and oversee the HR Shared Services operations across six countries in our North America region, including the US, Canada, Mexico, Colombia, Guyana, and Suriname. This role is pivotal in ensuring the seamless delivery of Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. The focus is to drive operational excellence by adhering to standards and SLAs, while fostering a culture of continuous improvement and transformation.
This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organizational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimizing HR processes, and ensuring compliance with employment laws and regulations across the region.
Job Description Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service. HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements. Compliance: Ensure compliance with employment laws and regulations across all supported countries. Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly. Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs. Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization. Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards. Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities. Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelors in HR or related field 10+ years of experience in HR operations, shared services, project or system implementations and or change management (Need to have been in a management/supervisory role for 5+ years) In depth experience with payroll systems and vendors, ServiceNow, and HRIS systems such as Oracle, SAP, and SuccessFactors Experience managing multicultural and geographically dispersed teams
Nice to Have Skills & Experience
Master's degree Experience implementing HR shared Services or executing HR merger, acquisition, or restructuring processes
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organizational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimizing HR processes, and ensuring compliance with employment laws and regulations across the region.
Job Description Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service. HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements. Compliance: Ensure compliance with employment laws and regulations across all supported countries. Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly. Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs. Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization. Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards. Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities. Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelors in HR or related field 10+ years of experience in HR operations, shared services, project or system implementations and or change management (Need to have been in a management/supervisory role for 5+ years) In depth experience with payroll systems and vendors, ServiceNow, and HRIS systems such as Oracle, SAP, and SuccessFactors Experience managing multicultural and geographically dispersed teams
Nice to Have Skills & Experience
Master's degree Experience implementing HR shared Services or executing HR merger, acquisition, or restructuring processes
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.