Teamfromscratch
Microsoft Office 365 Junior Systems Administrator
Teamfromscratch, Washington, District of Columbia, us, 20022
We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.Work Arrangement:
OnsiteComplete Description:OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.Key Responsibilities:Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.Qualifications:Well versed in Microsoft 365 administration.Experience with end-user support and troubleshooting for Microsoft 365 services.Experience with endpoint management use in various MDM services, (Workspace One, Intune)Familiarity with Exchange Online.Ability to follow structured migration and onboarding processes.Strong communication skills for providing effective user training and support.Minimum Education/Certification Requirements:Bachelor's Degree or Equivalent Experience.
OnsiteComplete Description:OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.Key Responsibilities:Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.Qualifications:Well versed in Microsoft 365 administration.Experience with end-user support and troubleshooting for Microsoft 365 services.Experience with endpoint management use in various MDM services, (Workspace One, Intune)Familiarity with Exchange Online.Ability to follow structured migration and onboarding processes.Strong communication skills for providing effective user training and support.Minimum Education/Certification Requirements:Bachelor's Degree or Equivalent Experience.