Copyleaks Technologies, LTD.
Solution Engineer Hybrid – NYC, United States
Copyleaks Technologies, LTD., New York, New York, us, 10261
We’re dedicated to cultivating secure environments that encourage the sharing of ideas and empower authenticity. Each day, the world’s largest businesses and educational institutes and millions of individuals trust our exclusive AI-powered text analysis to identify potential plagiarism and AI-generated content, provide full transparency around responsible AI adoption, ensure error-free writing, and protect IP and copyright. Building digital trust and confidence: it’s the Copyleaks way.We drive innovation by challenging limits to create forward-thinking solutions that address tomorrow’s needs and equip individuals with the tools and knowledge to ensure complete content authenticity and visibility. We are dedicated to transparency through open dialogue and unwavering integrity. Our focus on customer satisfaction ensures we consistently exceed expectations and deliver outstanding experiences while fostering team growth and ingenuity through our people-first philosophy.We’re seeking a fast-moving, outgoing, and dynamic Solutions Engineer to join our growing team! Reporting to the Vice President of Customer Success and collaborating closely with Sales and the R&D team, you will be working with prospects and existing customers, partnering with Account Executives and Customer Success Managers during demo calls, assisting with technical integrations, questions, and furthering the development of the product. If you love technology, are solution-oriented, and a people person who has great communication skills, this could be the role for you.The ideal candidate is a fast-learning, self-starter with a curiosity for technology, patient and friendly, and has great customer-facing consultative and problem-solving skills.Responsibilities
Partner with sales representatives through technical demos and overviews, implementation, and troubleshooting.Act as a subject matter expert for technical questions within business processes.Work cross-functionally with development and commercial teams to make more efficient implementations.Lead meetings with customers to troubleshoot and provide solutions.Work with the team to showcase technical features within the product.Main point of contact in terms of technical documentation, RFPs, and security questionnaires.Advise prospects and customers on best practices for API integration, providing recommendations that other customers have used.Understand and collect data from customers about how to improve the product and resources needed from a technical standpoint.Create technical resources and videos for internal and external needs.Qualifications and Requirements
5 years of experience in a customer-facing technical sales role.Knowledge of HTTP Rest APIs is required.Former experience with onboarding clients that involve API integrations – An advantage.High-energy, fast learner, and entrepreneurial mindset.Ability to thrive in a fast-paced and continuously developing environment.Strong analytical, organizational, and documentation skills.Excellent communication and interpersonal skills.Ability to work in our NYC office 2-3 times per week.
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Partner with sales representatives through technical demos and overviews, implementation, and troubleshooting.Act as a subject matter expert for technical questions within business processes.Work cross-functionally with development and commercial teams to make more efficient implementations.Lead meetings with customers to troubleshoot and provide solutions.Work with the team to showcase technical features within the product.Main point of contact in terms of technical documentation, RFPs, and security questionnaires.Advise prospects and customers on best practices for API integration, providing recommendations that other customers have used.Understand and collect data from customers about how to improve the product and resources needed from a technical standpoint.Create technical resources and videos for internal and external needs.Qualifications and Requirements
5 years of experience in a customer-facing technical sales role.Knowledge of HTTP Rest APIs is required.Former experience with onboarding clients that involve API integrations – An advantage.High-energy, fast learner, and entrepreneurial mindset.Ability to thrive in a fast-paced and continuously developing environment.Strong analytical, organizational, and documentation skills.Excellent communication and interpersonal skills.Ability to work in our NYC office 2-3 times per week.
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