Comulate
Customer Success Manager (Enterprise)
Comulate, San Francisco, California, United States, 94199
At
Comulate
, we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry.Why you should consider joining
In less than 18 months, we’ve gone from
zero → millions of ARR , representing
95th+ percentile company growth
across startups that make it this far.
Strong product market fit revealed in users that describe the product as “ the best thing since sliced bread ” and
"changing my life" .
Our talented small & mighty (
We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year contracts, providing the best of both worlds: outsized employee ownership and low company risk.
Massive opportunity to further deploy AI into core workflows we serve today and in the future.
About the role
We’re hiring a
Customer Success Manager - Enterprise
onsite in SF to join our growing customer operations teams to maximize the success of our customers post-sale.What you’ll do
Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.
Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.
Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.
Partner with customers to quantify, share, and communicate the value of Comulate and stories of its impact within their organization.
Who you are
You have 4+ years of experience serving mid-market and enterprise companies in a B2B context across support, success, and implementations.
You naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.
You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity.
You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them.
You have natural agency and are proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you’re solving the right one at any given moment.
Our team & philosophy
We’re backed by
Spark Capital
(Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp.We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company.We’re hiring predominantly in
San Francisco , as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.Benefits
Competitive base salary and generous equity.
Generous medical, dental, and vision benefits.
401K plan enrollment.
Flexible time-off policy.
Lunch & dinner every day.
Paid parental leave.
Company outings and offsites.
(and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
#J-18808-Ljbffr
Comulate
, we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry.Why you should consider joining
In less than 18 months, we’ve gone from
zero → millions of ARR , representing
95th+ percentile company growth
across startups that make it this far.
Strong product market fit revealed in users that describe the product as “ the best thing since sliced bread ” and
"changing my life" .
Our talented small & mighty (
We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year contracts, providing the best of both worlds: outsized employee ownership and low company risk.
Massive opportunity to further deploy AI into core workflows we serve today and in the future.
About the role
We’re hiring a
Customer Success Manager - Enterprise
onsite in SF to join our growing customer operations teams to maximize the success of our customers post-sale.What you’ll do
Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.
Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.
Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.
Partner with customers to quantify, share, and communicate the value of Comulate and stories of its impact within their organization.
Who you are
You have 4+ years of experience serving mid-market and enterprise companies in a B2B context across support, success, and implementations.
You naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.
You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity.
You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them.
You have natural agency and are proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you’re solving the right one at any given moment.
Our team & philosophy
We’re backed by
Spark Capital
(Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp.We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company.We’re hiring predominantly in
San Francisco , as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.Benefits
Competitive base salary and generous equity.
Generous medical, dental, and vision benefits.
401K plan enrollment.
Flexible time-off policy.
Lunch & dinner every day.
Paid parental leave.
Company outings and offsites.
(and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
#J-18808-Ljbffr