Senior Claims Specialist, Workers' Compensation

A Brief OverviewInvestigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of Claims within a certain monetary limit. All tasks are to be performed with the goal of demonstrating Zenith's superior Claims handling expertise.This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership.

Selected candidate must be able to report into the local office on a weekly basis.Preferred locations:

San Diego, CA, Fresno, CA, Orange, CA, Dublin, CA, Roseville, CA or Woodland Hills, CAWhat you will do:Under limited direction, works within broad limits and authority on highly complex assignments.Responsible for Claims management of assigned case load within guidelines of published performance standards.Opens new Claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith’s timeframes and guidelines.Sets appropriate reserves according to Zenith’s timeframes and guidelines.Follows appropriate procedures for system documentation to preserve data integrity.Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith’s standards.Creates and executes action plans needed to bring case to closure.Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers’ attorneys.Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility.Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.Works productively and harmoniously with others on a consistent basis.Responds positively to direction and criticism of performance.Consistently maintains professional and appropriate demeanor.Performs other duties as assigned.Education Qualifications:High School Diploma or equivalent required.Bachelor’s Degree or equivalent combination of training/experience required.Experience Qualifications:4-5+ Years Workers’ Compensation Claims handling experience required.Carrier experience is preferred.Skills and Abilities:Advanced technical workers’ compensation Claims knowledge.Strong verbal and written communication skills with emphasis on telephone communication required.Strong math and reading skills required.Meets all state regulatory standards regarding licensing, continuing education, and other requirements.The expected salary range for this position is $85,623.19 - $105,958.69. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.Benefits:Medical, Dental and Vision InsuranceFlexible Spending AccountsPaid Parental LeaveLife, AD&D and Disability Insurance401(k), Employee Share Purchase Plan (ESPP)Education and Training ReimbursementPaid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave10 paid Company Holidays, 2 Personal Days, 2 Floating HolidaysEmployee Assistance Program (EAP)For more information, review details on the Benefits page of our Career Site:

https://www.thezenith.com/careers/benefits/Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.#LI-EF1#LI-Hybrid

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