Specialist, Claims Administration

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Specialist, Claims Administration to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: Strong problem-solving skills with ability to improvise solutions? Excellent time management, organizational, and critical thinking skills? As the Specialist, Claims Administration you will be responsible for end-to-end claims lifecycle management for the clients from owning the FNOL intake to claim closure. A Day in the Life Partners with internal and external stakeholders to ensure claims are processed accurately and in a timely manner Provide instructions and guidelines for FNOL assignments, ensuring follow through is maintained Maintain efficient and accurate workflow of the FNOL process Engage required leadership to provide required responses on escalations and timely support/resolution Provide reporting and analysis as needed pertaining to the number of claims, analysis of type of loss etc Be the customer advocate to drive innovation & client experience. Pro-actively provide data analysis for existing & prospective clients and identify and present well-thought-out recommendations while promptly resolving potential servicing issues Guide clients to implement best practices and customized solutions based on the intricacies of each client's business, fleet program and policy needs Actively monitor industry changes and build knowledge in fleet trends, safety, insurance industry and competitor information to provide consultative reference point for clients Communicate expectations and the responsibilities to the field adjusters Provide updates of changes to processes and procedures to claims adjusters and QC team members Alert adjusters of deficiencies and agree on corrective measures Requirements High School diploma required; post-secondary education preferred 3+ years of relevant insurance claims experience Previous client service or account management experience in accident management and/ or subrogation Demonstrated proficiency with claims management & reporting systems Claims adjustor license in the US or Canada or in the process to obtain the license in the near future as it is a requirement of the role The hiring base salary range for this position is $72,500 - $99,700 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. What's in it for You * A culture of innovation, empowerment, decision-making, and accountability * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or an other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Pay transparency Nondiscrimination Know Your Rights: Workplace discrimination is illegal Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans status or any other legally-protected factors.