Dane County, WI
Community Services Manager (Disability Services)
Dane County, WI, Madison, Wisconsin, us, 53774
Salary:
$48.31 - $64.29 Hourly
Location :
Madison, WI
Job Type:
Full time (1.0FTE)
Job Number:
2024-00519
Department:
Human Services Department
Opening Date:
11/22/2024
Closing Date:
12/10/2024 11:59 PM Central
FLSA:
Exempt
Bargaining Unit:
MGR
Description
The Dane County Department of Human Services has a current full time (1.0 FTE) vacancy for a Community Services Manager in the Disability Services Division. The eligible list created from this posting may be used to fill future vacancies within the next six (6) months.Equity, Definition and Examples of Duties
COMMITTMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITIONUnder the direction of the Disability & Aging Services Division Administrator, this position manages Dane County's service system for children and young adults with intellectual and/or developmental disabilities, including regular contacts with consumers and agencies providing services to those consumers. Works to ensure that a system of community integrated, supportive, culturally appropriate, consumer directed services is available. Responsible for service system development functions including resource planning, analyzing service gaps and shortfalls, developing strategies to address those gaps and shortfalls, monitoring waiting list data, and maintaining effective, up to date program models. Performs contract management functions including planning, budgeting, ensuring compliance with state and federal requirements, promoting effective interagency coordination of services, and evaluating service outcomes and agency performance. Manages and oversees service eligibility, prioritization and authorization functions, complaint and grievance processes, and general information and referral functions. Supervises staff and performs other duties as assigned.
EXAMPLES OF DUTIESMaintains regular contact with purchase of service contractors regarding all elements of service delivery. Manages service demand and service availability. Ensures that current consumers are appropriately served with an individualized support plan which promotes self-determination and offers opportunities for personal growth and independence, have relationships and lead fulfilling lives in the least restrictive setting compatible with their needs. Provides consultation regarding clinical and programmatic challenges. Plans and implements system change initiatives. Assesses the appropriateness of current purchase of service contracts to meet consumer needs and recommends service expansions and/or reductions. Prepares competitive proposals and arranges for unbiased review of proposals. Anticipates and plans for future needs. Maintains knowledge of innovative treatments and service models. Supervises staff. Educates the community about people with intellectual and/or developmental disabilities and the services available in Dane County.
Education, Experience & Special Requirements
Education, Training and Experience:Any combination of education, training and experience equivalent to a Bachelor's degree in social work or related human services field and a minimum five (5) years of professional experience in the disabilities field; or a Master's degree in social work or related human services field and a minimum of two (2) years professional experience in the disabilities field. The work experience should include at least one (1) year of lead or supervisory experience.
Certifications/Licenses:Social Work Licensure or any other type of professional licensure is not required for this position.
Special Requirements
:Must have a valid driver's license, a good driving record and access to reliable personal transportation, or equivalent. Must be available to work occasionally on evenings or weekends.
Background Check Statement :Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
:Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:Ability to work inside and outside of an office environment and to travel from office to other locations. Occasional out of county and overnight travel. Ability to sit and/or stand for extended periods. Ability to see and hear within normal ranges with or without adaptive devices. Ability to use finger, wrist, hand and arm motions. Ability to operate a computer.Knowledge, Skills & Abilities
A thorough and working knowledge of the statutes and regulations governing Disability Services in Wisconsin. Understanding of human development and behavior and the awareness of how developmental disabilities and sensory-motor differences may affect this. Knowledge of current human service philosophies and approaches such as self-determination, person-centered planning, community inclusion, trauma informed care and asset-based community development. Knowledge of the Dane County service provider networks for children, families and people with disabilities. Knowledge of the principles of administrative and budgetary management. Knowledge of effective supervisory techniques and methods. Understanding of the principles of administrative management. Ability to develop effective working relationships with individuals and with governmental, public and private agencies. Ability to be decisive, consistent and diplomatic. Ability to work independently or with others in an effective manner. Ability to manage multiple assignments. Ability to problem solve and consider alternative points of view. Ability to communicate effectively in writing and orally. Ability to analyze problems and create solutions. The ability to plan, set goals, and work toward achieving goals. Proficient skills using Microsoft Office Suite applications (Word, Excel, PowerPoint, etc.).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of education, training and experience equivalent to a Bachelor's degree in social work or related human services field and a minimum five (5) years of professional experience in the disabilities field; or a Master's degree in social work or related human services field and a minimum of two (2) years professional experience in the disabilities field?
YesNo
02
If you answered Yes to Question 1, please explain how you meet the minimum qualifications.
03
Do you have at least one (1) year of lead or supervisory experience?
YesNo
04
THIS QUESTION IS GRADED. This position oversees Dane County's Birth to Three and Children's Long Term Support Programs, as well as youth employment and crisis initiatives for adults with intellectual and developmental disabilities. This includes development and oversite of a $30 million dollar annual budget and a network of over 200 community-based providers offering individualized supports/services. Please describe how your education, professional and lived experience have prepared you for this position and why you are interested in the job. Provide concise but specific information that includes time periods, your role and job duties, your span of responsibility, the population served, and any of your accomplishments.
05
THIS QUESTION IS GRADED. This position is responsible for the supervision of five (5) full-time direct reports, including recruitment, hiring, orientation/training, performance evaluation, professional development and disciplinary actions, and the leadership of 30+ total staff. Please describe relevant supervisory or management experience specific to the duties required by his position and how you have demonstrated leadership while managing in a prior role.
06
THIS QUESTION IS GRADED. Individuals receiving disability services represent the entire economic, racial and cultural diversity of Dane County. Describe your values as they pertain to serving persons with disabilities. Please describe a specific example of how you have worked to ensure a racially just, culturally competent work unit and service delivery system. Include any efforts that increased access to and/or utilization of services for underrepresented populations.
Required Question
$48.31 - $64.29 Hourly
Location :
Madison, WI
Job Type:
Full time (1.0FTE)
Job Number:
2024-00519
Department:
Human Services Department
Opening Date:
11/22/2024
Closing Date:
12/10/2024 11:59 PM Central
FLSA:
Exempt
Bargaining Unit:
MGR
Description
The Dane County Department of Human Services has a current full time (1.0 FTE) vacancy for a Community Services Manager in the Disability Services Division. The eligible list created from this posting may be used to fill future vacancies within the next six (6) months.Equity, Definition and Examples of Duties
COMMITTMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITIONUnder the direction of the Disability & Aging Services Division Administrator, this position manages Dane County's service system for children and young adults with intellectual and/or developmental disabilities, including regular contacts with consumers and agencies providing services to those consumers. Works to ensure that a system of community integrated, supportive, culturally appropriate, consumer directed services is available. Responsible for service system development functions including resource planning, analyzing service gaps and shortfalls, developing strategies to address those gaps and shortfalls, monitoring waiting list data, and maintaining effective, up to date program models. Performs contract management functions including planning, budgeting, ensuring compliance with state and federal requirements, promoting effective interagency coordination of services, and evaluating service outcomes and agency performance. Manages and oversees service eligibility, prioritization and authorization functions, complaint and grievance processes, and general information and referral functions. Supervises staff and performs other duties as assigned.
EXAMPLES OF DUTIESMaintains regular contact with purchase of service contractors regarding all elements of service delivery. Manages service demand and service availability. Ensures that current consumers are appropriately served with an individualized support plan which promotes self-determination and offers opportunities for personal growth and independence, have relationships and lead fulfilling lives in the least restrictive setting compatible with their needs. Provides consultation regarding clinical and programmatic challenges. Plans and implements system change initiatives. Assesses the appropriateness of current purchase of service contracts to meet consumer needs and recommends service expansions and/or reductions. Prepares competitive proposals and arranges for unbiased review of proposals. Anticipates and plans for future needs. Maintains knowledge of innovative treatments and service models. Supervises staff. Educates the community about people with intellectual and/or developmental disabilities and the services available in Dane County.
Education, Experience & Special Requirements
Education, Training and Experience:Any combination of education, training and experience equivalent to a Bachelor's degree in social work or related human services field and a minimum five (5) years of professional experience in the disabilities field; or a Master's degree in social work or related human services field and a minimum of two (2) years professional experience in the disabilities field. The work experience should include at least one (1) year of lead or supervisory experience.
Certifications/Licenses:Social Work Licensure or any other type of professional licensure is not required for this position.
Special Requirements
:Must have a valid driver's license, a good driving record and access to reliable personal transportation, or equivalent. Must be available to work occasionally on evenings or weekends.
Background Check Statement :Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
:Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:Ability to work inside and outside of an office environment and to travel from office to other locations. Occasional out of county and overnight travel. Ability to sit and/or stand for extended periods. Ability to see and hear within normal ranges with or without adaptive devices. Ability to use finger, wrist, hand and arm motions. Ability to operate a computer.Knowledge, Skills & Abilities
A thorough and working knowledge of the statutes and regulations governing Disability Services in Wisconsin. Understanding of human development and behavior and the awareness of how developmental disabilities and sensory-motor differences may affect this. Knowledge of current human service philosophies and approaches such as self-determination, person-centered planning, community inclusion, trauma informed care and asset-based community development. Knowledge of the Dane County service provider networks for children, families and people with disabilities. Knowledge of the principles of administrative and budgetary management. Knowledge of effective supervisory techniques and methods. Understanding of the principles of administrative management. Ability to develop effective working relationships with individuals and with governmental, public and private agencies. Ability to be decisive, consistent and diplomatic. Ability to work independently or with others in an effective manner. Ability to manage multiple assignments. Ability to problem solve and consider alternative points of view. Ability to communicate effectively in writing and orally. Ability to analyze problems and create solutions. The ability to plan, set goals, and work toward achieving goals. Proficient skills using Microsoft Office Suite applications (Word, Excel, PowerPoint, etc.).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of education, training and experience equivalent to a Bachelor's degree in social work or related human services field and a minimum five (5) years of professional experience in the disabilities field; or a Master's degree in social work or related human services field and a minimum of two (2) years professional experience in the disabilities field?
YesNo
02
If you answered Yes to Question 1, please explain how you meet the minimum qualifications.
03
Do you have at least one (1) year of lead or supervisory experience?
YesNo
04
THIS QUESTION IS GRADED. This position oversees Dane County's Birth to Three and Children's Long Term Support Programs, as well as youth employment and crisis initiatives for adults with intellectual and developmental disabilities. This includes development and oversite of a $30 million dollar annual budget and a network of over 200 community-based providers offering individualized supports/services. Please describe how your education, professional and lived experience have prepared you for this position and why you are interested in the job. Provide concise but specific information that includes time periods, your role and job duties, your span of responsibility, the population served, and any of your accomplishments.
05
THIS QUESTION IS GRADED. This position is responsible for the supervision of five (5) full-time direct reports, including recruitment, hiring, orientation/training, performance evaluation, professional development and disciplinary actions, and the leadership of 30+ total staff. Please describe relevant supervisory or management experience specific to the duties required by his position and how you have demonstrated leadership while managing in a prior role.
06
THIS QUESTION IS GRADED. Individuals receiving disability services represent the entire economic, racial and cultural diversity of Dane County. Describe your values as they pertain to serving persons with disabilities. Please describe a specific example of how you have worked to ensure a racially just, culturally competent work unit and service delivery system. Include any efforts that increased access to and/or utilization of services for underrepresented populations.
Required Question