Atlantic BT
Cloud Support Engineer
Atlantic BT, Raleigh, North Carolina, United States, 27601
Summary
Atlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, IT operations experience, and a solid work ethic to join our full-time staff. Technologies utilized are AWS, Apache, NGINX, Linux, IIS, Microsoft Windows, Load Balancing, CDN, Redis, MySQL, MSSQL, NoSQL, varnish, DNS, Amazon AWS, Microsoft Azure, and Google Cloud Compute.
Responsibilities Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets Design, build and scale customer and application-specific hosting environments Troubleshoot web application performance and security problems Install/configure/upgrade servers Perform web application load testing and benchmarking Perform security scans and mitigate problems or vulnerabilities Perform server administrative tasks Perform network administration tasks, including DNS, and IP subnetting Perform firewall policy tasks Perform migrations of legacy web applications and software Script complex tasks and deployments using PowerShell, BASH, Python, or Ansible Provide after-hours support and respond to monitoring alerts on a rotating schedule Write documentation for team processes and procedures Write documentation for infrastructure, software, changes, and deployments Contribute to and ensure Atlantic BT IT policies, standards, and procedures are consistently being achieved Represent Atlantic BT internally and externally as an expert IT resource Provide project architecture design input and project retro feedback
Requirements 3+ years of experience in cloud hosting applications and related activities Amazon Web Services, Microsoft Azure, or Google Cloud in Production Environments Linux Microsoft Server MS SQL Server MySQL Dependable and professional Positive, self-motivated, quick learner Excellent communication skills (both verbal and written) Ability to work independently and with a team of peers Ability to recognize tasks that need to be completed and willing to take responsibility for them Ability to recognize tasks that need to be completed and willing to take responsibility for them
Experience in any of the following is a plus: Experience with infrastructure as code and CI/CD automation Web application development knowledge and experience in one or more of PHP .Net Node.js Python
Responsibilities Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets Design, build and scale customer and application-specific hosting environments Troubleshoot web application performance and security problems Install/configure/upgrade servers Perform web application load testing and benchmarking Perform security scans and mitigate problems or vulnerabilities Perform server administrative tasks Perform network administration tasks, including DNS, and IP subnetting Perform firewall policy tasks Perform migrations of legacy web applications and software Script complex tasks and deployments using PowerShell, BASH, Python, or Ansible Provide after-hours support and respond to monitoring alerts on a rotating schedule Write documentation for team processes and procedures Write documentation for infrastructure, software, changes, and deployments Contribute to and ensure Atlantic BT IT policies, standards, and procedures are consistently being achieved Represent Atlantic BT internally and externally as an expert IT resource Provide project architecture design input and project retro feedback
Requirements 3+ years of experience in cloud hosting applications and related activities Amazon Web Services, Microsoft Azure, or Google Cloud in Production Environments Linux Microsoft Server MS SQL Server MySQL Dependable and professional Positive, self-motivated, quick learner Excellent communication skills (both verbal and written) Ability to work independently and with a team of peers Ability to recognize tasks that need to be completed and willing to take responsibility for them Ability to recognize tasks that need to be completed and willing to take responsibility for them
Experience in any of the following is a plus: Experience with infrastructure as code and CI/CD automation Web application development knowledge and experience in one or more of PHP .Net Node.js Python