Collabera
Production Support Analyst
Collabera, Chandler, Arizona, United States, 85249
Description
HomeSearch JobsJob Description
Production Support Analyst
Contract to Hire: Chandler, Arizona, US
Salary: $23.00 Per Hour
Job Code: 355935
End Date: 2024-12-14Days Left: 21 days, 2 hours left
Apply
Major investment Bank is looking for Production Support Analyst for a long term contract position in Chandler, AZ
Industry :
Banking/FinancePosition :
Production Support AnalystLocation :
Chandler, AZ
Duration :
12 -18 Months (Contract to Hire)
Must Haves:Excellent Client Care / Customer Service skillsAbility to work well as a team and build relationships with global partnersStrong organizational skills with the ability to prioritize workloadCapacity to multitask and maintain focus on all areas of responsibility concurrentlyConsistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handlingProficiency in working in a fast-paced environmentResponsibilities:
Providing first line support for internal employees via voice and chat channelsPartnering with regional and international partners to deliver best-in-class client careManaging multiple live chats simultaneously with internal customers while achieving core metrics for operations and qualityDocumenting tickets clearly for 2nd line teams to fix when firstLine resolution cannot be attainedParticipating in in-house technical training and seeking real-time support from peers and subject matter experts.If Interested please reach out to (704) 247-5838 or send your resumes at trapti.jhala@collabera.com
Job Requirement
ProductionSupportAnalystService DeskReach Out to a RecruiterRecruiterEmailPhoneTrapti Jhalatrapti.jhala@collabera.com
Apply Now
HomeSearch JobsJob Description
Production Support Analyst
Contract to Hire: Chandler, Arizona, US
Salary: $23.00 Per Hour
Job Code: 355935
End Date: 2024-12-14Days Left: 21 days, 2 hours left
Apply
Major investment Bank is looking for Production Support Analyst for a long term contract position in Chandler, AZ
Industry :
Banking/FinancePosition :
Production Support AnalystLocation :
Chandler, AZ
Duration :
12 -18 Months (Contract to Hire)
Must Haves:Excellent Client Care / Customer Service skillsAbility to work well as a team and build relationships with global partnersStrong organizational skills with the ability to prioritize workloadCapacity to multitask and maintain focus on all areas of responsibility concurrentlyConsistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handlingProficiency in working in a fast-paced environmentResponsibilities:
Providing first line support for internal employees via voice and chat channelsPartnering with regional and international partners to deliver best-in-class client careManaging multiple live chats simultaneously with internal customers while achieving core metrics for operations and qualityDocumenting tickets clearly for 2nd line teams to fix when firstLine resolution cannot be attainedParticipating in in-house technical training and seeking real-time support from peers and subject matter experts.If Interested please reach out to (704) 247-5838 or send your resumes at trapti.jhala@collabera.com
Job Requirement
ProductionSupportAnalystService DeskReach Out to a RecruiterRecruiterEmailPhoneTrapti Jhalatrapti.jhala@collabera.com
Apply Now