Johnson Controls
Sprinkler Service Technician
Johnson Controls, Fort Myers, Florida, United States, 33916
Job Description
What you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.Contact customer representative and ascertain equipment/systems problems.Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.Participate in a scheduled On-call rotation.Perform other duties as assigned.
What we look forRequired5 years of documented experience in Fire Sprinkler/Suppression industry Experience in reading and interpreting blueprints, submittals, and operational/product manualsHigh School Diploma or equivalent required Must be willing to travel.Ability to follow verbal and written instructionsCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirementsAble to participate in an on-call rotation schedule - Overnight travel will be requiredDemonstrate a high level of customer serviceMaintain truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyPossess a valid driver’s license and driving record that meets company requirementsAble to pass a pre-employment background and drug testMust possess and retain current State Fire Protection License or Journeyman License valid
PreferredNICET Level II
Sprinkler Service Technician at Johnson Controls summary:As a Sprinkler Service Technician, you are responsible for diagnosing and repairing various types of sprinkler systems for commercial, industrial, and residential applications. Your role includes receiving service calls, interpreting technical documents, and ensuring customer satisfaction through effective communication and timely service. With a focus on safety and technical proficiency, you play a vital part in maintaining fire protection systems and performing necessary repairs.
Keywords:sprinkler systems, fire protection, service technician, repair, customer service, troubleshooting, safety guidelines, mechanical skills, technical manuals, NICET certification
What you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.Contact customer representative and ascertain equipment/systems problems.Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.Participate in a scheduled On-call rotation.Perform other duties as assigned.
What we look forRequired5 years of documented experience in Fire Sprinkler/Suppression industry Experience in reading and interpreting blueprints, submittals, and operational/product manualsHigh School Diploma or equivalent required Must be willing to travel.Ability to follow verbal and written instructionsCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirementsAble to participate in an on-call rotation schedule - Overnight travel will be requiredDemonstrate a high level of customer serviceMaintain truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyPossess a valid driver’s license and driving record that meets company requirementsAble to pass a pre-employment background and drug testMust possess and retain current State Fire Protection License or Journeyman License valid
PreferredNICET Level II
Sprinkler Service Technician at Johnson Controls summary:As a Sprinkler Service Technician, you are responsible for diagnosing and repairing various types of sprinkler systems for commercial, industrial, and residential applications. Your role includes receiving service calls, interpreting technical documents, and ensuring customer satisfaction through effective communication and timely service. With a focus on safety and technical proficiency, you play a vital part in maintaining fire protection systems and performing necessary repairs.
Keywords:sprinkler systems, fire protection, service technician, repair, customer service, troubleshooting, safety guidelines, mechanical skills, technical manuals, NICET certification