Logo
Cordevalle

Room Attendant

Cordevalle, San Martin, CA, United States


Description

JOB OVERVIEW/BASIC FUNCTION:

To provide a clean and welcoming environment for the guests / members of Cordevalle.

Job Overview:
  • Clean and maintain all guest rooms as assigned, ensuring hotel's standards of cleanliness.
  • Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
  • Ensures the confidentiality and security of all guest rooms.
  • Demonstrate teamwork by cooperating with all staffs.
  • Provide value added service by doing whatever is reasonable and possible to meet or exceed guest expectations.
Work Environment:
  • Under variable temperature.
  • Outdoors / Indoors.
  • Around chemicals.
  • Around biohazards.
QUALIFICATIONS:
  • Fluency in English and Spanish language.
  • Previous hospitality experience in a luxury hotel preferred, at least one year.
  • Must be able to work in a fast pace environment with accuracy.
  • Must be able to communicate effectively with fellow associates and guest in person or via two-ways radio.
  • Must understand guest's service needs.
  • Must be able to read and understand daily work assignments.
  • Must be available to work, varied shifts and flexible schedules, including weekends and holidays.
  • Must be able to perform job functions with details and organize.
  • Must be a clear thinker, remaining calm and resolving problems using good judgment.
  • Must be able to follow directions thoroughly.
  • Must be able to work cohesively with co-workers as part of a team.
  • Must be able to work as part of a dynamic quality-driven team.
  • Must be able to work with minimal supervision.
  • Must be able to maintain confidentiality of guest information and pertinent hotel data.
Desirable:
  • Knowledge of proper chemical handling.
  • Experience in luxury hospitality industry in similar position.
  • Strong attention to detail and the ability to bend, lift, and standing or walking all day.
Physical Abilities:
  • Exert physical effort in transporting (30 pounds).
  • Endure various physical movements throughout the work areas.
ESSENTIAL JOB FUNCTIONS:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
  • Service assigned guest rooms.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with clean par to designated layout
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Inspect laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers and other guest supplies.
Requirements

JOB OVERVIEW/BASIC FUNCTION:

To provide a clean and welcoming environment for the guests / members of Cordevalle.

Job Overview:
  • Clean and maintain all guest rooms as assigned, ensuring hotel's standards of cleanliness.
  • Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
  • Ensures the confidentiality and security of all guest rooms.
  • Demonstrate teamwork by cooperating with all staffs.
  • Provide value added service by doing whatever is reasonable and possible to meet or exceed guest expectations.
Work Environment:
  • Under variable temperature.
  • Outdoors / Indoors.
  • Around chemicals.
  • Around biohazards.
QUALIFICATIONS:
  • Fluency in English and Spanish language.
  • Previous hospitality experience in a luxury hotel preferred, at least one year.
  • Must be able to work in a fast pace environment with accuracy.
  • Must be able to communicate effectively with fellow associates and guest in person or via two-ways radio.
  • Must understand guest's service needs.
  • Must be able to read and understand daily work assignments.
  • Must be available to work, varied shifts and flexible schedules, including weekends and holidays.
  • Must be able to perform job functions with details and organize.
  • Must be a clear thinker, remaining calm and resolving problems using good judgment.
  • Must be able to follow directions thoroughly.
  • Must be able to work cohesively with co-workers as part of a team.
  • Must be able to work as part of a dynamic quality-driven team.
  • Must be able to work with minimal supervision.
  • Must be able to maintain confidentiality of guest information and pertinent hotel data.
Desirable:
  • Knowledge of proper chemical handling.
  • Experience in luxury hospitality industry in similar position.
  • Strong attention to detail and the ability to bend, lift, and standing or walking all day.
Physical Abilities:
  • Exert physical effort in transporting (30 pounds).
  • Endure various physical movements throughout the work areas.
ESSENTIAL JOB FUNCTIONS:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
  • Service assigned guest rooms.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with clean par to designated layout
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Inspect laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers and other guest supplies.