Service Manager ($33.32- 36.88)

Irvine Company Apartment Communities is hiring a Service Manager to work in the San Diego area. You will be responsible for the overall performance of the maintenance functions and team within the community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors, and coordination of capital projects, as required. This role provides a great opportunity for growth and the potential to eventually lead maintenance team(s) at other communities within the San Diego portfolio.Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.Leads, develops, and coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback.Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.Coordinates and performs service requests in accordance with company standards; monitors unit turn times and coordinates vendor schedules; inspects all turns to ensure completion to standard.Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects.Manages maintenance budget; manages inventory of parts and supplies and ensures costs are minimized and adhere to budget; communicates and prepares required reporting outlining budget variances and recovery plan.Monitors key performance metrics; ensures plans are in place to achieve company targets.Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training as well as training in electrical, plumbing, HVAC, etc.Minimum Qualifications / Other Expectations: High School DiplomaExperience: Five to seven years supervisory experience in maintenance operations; knowledge of repair, tools, and safe work practices.Valid driver’s license; valid vehicle insurance.This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.Regular, consistent, and timely attendance required.On call required for after-hours emergencies; schedule may require work on weekends, holidays, and evenings.Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds.Compensation: Base Pay Range: $33.32 - $36.88/hr. Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full-time employees including paid time off, matching 401(k), and health benefits.About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles, and Silicon Valley. With world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#J-18808-Ljbffr